Warranty Claims Manager - Flexible/Remote (Hybrid)

Fife SEAT Ltd; Kirkcaldy; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A local automotive company in Kirkcaldy is seeking a skilled Warranty Claims Manager. The ideal candidate will handle warranty operations for the SEAT and CUPRA franchises, ensuring claims are processed efficiently. This role offers a flexible schedule with up to 12 hours of work per week and remote options available. Applicants must have previous warranty administration experience within the Volkswagen Group and proficiency in handling systems such as SAGA/2 and ELSA/ElsaPro.

Benefits

Flexible schedule

Remote work options

Qualifications

• Previous experience in Warranty Administration within the Volkswagen Group is essential.
• Proficiency with SAGA/2 and ELSA/ElsaPro is necessary.
• Self-motivated to manage workload remotely without constant supervision.

Responsibilities

• Daily submission of warranty and goodwill claims via SAGA/2.
• Reconciling warranty payments and investigating unpaid claims.
• Auditing job cards to ensure compliance with the '3 Cs' standard.
• Managing retention and displacement of warranty parts.
• Advising Service Advisors and Technicians on claim validity.

Skills

Warranty Administration

SAGA/2

ELSA/ElsaPro

Self-Motivation

Job description

A local automotive company in Kirkcaldy is seeking a skilled Warranty Claims Manager. The ideal candidate will handle warranty operations for the SEAT and CUPRA franchises, ensuring claims are processed efficiently. This role offers a flexible schedule with up to 12 hours of work per week and remote options available. Applicants must have previous warranty administration experience within the Volkswagen Group and proficiency in handling systems such as SAGA/2 and ELSA/ElsaPro.