Vulnerable Customers Support Specialist - Hybrid

Applied Intuition Inc.; Manchester; Hybrid; GBP 27,000 - 34,000; Full time

Job summary

A fintech company in Manchester seeks a Vulnerability Officer to provide essential support to vulnerable customers. The role requires conducting assessments, managing cases, and demonstrating empathy. With a hybrid work model, employees enjoy a supportive environment and various perks, including private healthcare and a generous salary. Ideal candidates have experience in collections and possess strong time management skills, ensuring the best outcomes for customers in need.

Benefits

Starting salary £27,000 - £34,000

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

28 days holiday plus bank holidays

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

Free therapy sessions

Dog Friendly Offices

Free drinks and snacks

Qualifications

• Experience dealing with vulnerable customers in a telephony-based role.
• Collections experience essential.
• Ability to demonstrate empathy to our customers in hard times.

Responsibilities

• Conduct vulnerability assessments and review customer accounts.
• Manage a portfolio of vulnerable customers.
• Take escalated inbound calls from vulnerable customers in arrears.

Skills

Empathy

Time management

Data analysis

Telephony experience

Collections experience

Flexibility

Job description

A fintech company in Manchester seeks a Vulnerability Officer to provide essential support to vulnerable customers. The role requires conducting assessments, managing cases, and demonstrating empathy. With a hybrid work model, employees enjoy a supportive environment and various perks, including private healthcare and a generous salary. Ideal candidates have experience in collections and possess strong time management skills, ensuring the best outcomes for customers in need.