Visual Merchandising Manager Brand Marketing · Service Course, London

Rapha Racing Limited; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading lifestyle brand in London is seeking a Visual Merchandising Manager to develop global strategies that enhance brand storytelling in retail. Candidates should have 5+ years of experience, a strong portfolio, and a passion for design and cycling culture. This role includes responsibilities for immersive in-store experiences and tracking performance metrics. Exceptional benefits include flexible hours, a generous clothing allowance, and a bonus scheme.

Benefits

Flexible working hours

Support for remote working

25 days annual leave

Cycle2Work scheme

Company Pension Scheme

Enhanced Parental Leave

Qualifications

• 5+ years of experience in a visual merchandising role, ideally within premium retail or lifestyle brands.
• Strong portfolio showcasing innovative and commercial VM executions.
• Excellent eye for detail and storytelling.
• Deep understanding of how VM influences retail KPIs.
• Experience managing suppliers and budgets.

Responsibilities

• Develop and implement a global visual merchandising strategy.
• Create immersive in-store experiences.
• Plan and execute seasonal product launches.
• Develop VM toolkits for brand consistency.
• Track performance and refine strategies.
• Champion sustainable design in VM.

Skills

Visual Merchandising

Creative Vision

Commercial Acumen

Spatial Planning

Design Passion

Job description

The Role

As a Visual Merchandising Manager at Rapha, you will bring our brand to life in retail environments worldwide. Working with the Head of Visual Merchandising & Architecture, you will be responsible for developing and executing compelling in-store visual strategies that enhance product storytelling, drive commercial performance, and deepen customer connection with the Rapha brand.

This role requires a unique blend of creative vision and commercial acumen, ensuring every touchpoint—whether a Clubhouse, pop-up, or wholesale display—reflects Rapha’s identity, values, and passion for cycling.

Key Responsibilities

• Lead Visual Merchandising Strategy With the Head of Visual Merchandising, develop and implement a cohesive global VM strategy across Rapha Clubhouses, partner doors, and for seasonal/global activations.
• Create Immersive In-Store Experiences Translate product stories and campaign narratives into physical retail environments that are both brand-immersive and commercially effective — design, producing and implementing these globally.
• Seasonal Planning & Execution Partner with product, retail, and marketing teams to plan and execute seasonal guidelines, product launches, window displays, and in-store refreshes in line with campaign calendars.
• Retail Standards & Guidelines Develop VM toolkits and guidelines to ensure brand consistency and excellence across all locations.
• Collaboration Across Teams Work closely with Retail Managers and store teams to ensure all information is delivered and executed effectively. Also work closely with brand creative and marketing to align on messaging, storytelling, and execution.
• Performance & Reporting Track the impact of visual merchandising initiatives on footfall, conversion, and sales. Use data to refine strategies and improve outcomes.
• Sustainability & Materials Champion sustainable design and material choices in all VM installations and store displays, aligning with Rapha’s environmental commitments.

About You

5+ years of experience in a visual merchandising role, ideally within premium retail or lifestyle brands.

A strong portfolio showcasing innovative and commercial VM executions.

Excellent eye for detail, spatial planning, and storytelling through physical environments.

Deep understanding of how VM influences consumer behavior and retail KPIs.

Experience managing external suppliers, budgets, and installation timelines.

Ability to travel to store locations and lead installations when needed.

A genuine passion for design, retail, and cycling culture (cycling knowledge is a plus, but not essential).

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer:

• Flexible working hours
• Support for ad-hoc remote working during the week - minimum 4 days in office
• 25 days annual leave
• 2 additional days paid time off to participate in a sportive or similar related cycling event
• A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
• An annual clothing allowance of £1,120 for testing and promotional purpose
• A company bonus scheme
• A health cash plan provided by Healthshield worth up to £1405 per year
• Mental health support with MyndUp
• Free barista coffee and social drinks in the office
• Subsidised lunches 3 days per week
• Monthly department social events and quarterly office social away days
• Bike racing expenses up to £35 per race entry
• A 50% staff discount and a discount for family and friends
• Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
• Free membership to the Rapha Cycling Club
• Cycle2Work scheme
• Company Pension Scheme
• Enhanced Parental Leave and Pay