Visitor Services Supervisor (Food & Beverage)

ASVA: Association of Scottish Visitor Attractions; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

An organization promoting visitor attractions in the United Kingdom is seeking a dedicated Food and Beverage Manager. In this role, you will supervise the catering team, manage food safety standards, and ensure excellent customer service. You will be responsible for recruiting and training staff while achieving financial goals for a budget of £300,000. This position requires excellent organizational and motivational skills to lead a team effectively, ensuring all members are empowered and supported.

Qualifications

• Experience in food and beverage operations.
• Ability to supervise and motivate a team.
• Understanding of health and safety and food hygiene regulations.

Responsibilities

• Supervise the catering team and ensure excellent customer service.
• Manage food safety and hygiene compliance.
• Develop and manage food and beverage offerings.
• Assist in recruitment and training of staff.
• Monitor financial performance for the catering department.

Skills

Team supervision

Customer service

Health and safety compliance

Food and beverage management

Motivational coaching

Job description

You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.

This role requires weekend working and at times may require working evenings to cover events.

Key Responsibilities

Catering Operation

• Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
• Support the F&B manager with stock management, ordering, storage and wastage control.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
• Assist with food led events throughout the year to support over all business goals.

Visitor Experience

• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors
• Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

People Management

• Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards.
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines.
• Ensure the team feel valued, respected, motivated and supported.
• Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance management

• Share responsibility for achieving an F&B budget of around £300,000 a year
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation
• Support the F&B Manager with menu costing and stock-taking.