Visiting Scheme Manager - Epsom

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Epsom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A property management company in Epsom seeks a Visiting Scheme Manager to support residents in maintaining independence. Responsibilities include managing building maintenance, overseeing contractors, and developing relationships with residents. Strong communication and IT skills, along with a customer-focused attitude, are essential. Candidates must be eligible to work in the UK and are required to travel across the region as needed.

Qualifications

• Experience in customer-facing roles, particularly with senior residents.
• Ability to develop and nurture relationships with residents and contractors.
• Organised and capable of working independently.

Responsibilities

• Support residents in maintaining their well-being and independence.
• Manage building maintenance, including repairs and communal areas.
• Act as the first point of contact for resident complaints and queries.

Skills

Excellent communication skills

Ability to manage multiple tasks

Good standard of IT knowledge

Understanding of building maintenance

Customer-focused attitude

Job description

Operating Company: Grange Property Management

Are you customer focused, confident and logical with excellent communication skills?

Grange Property Management are looking for a Visiting Scheme Manager to look after our development at The Croft in Epsom. With a 'can do' attitude you'll prioritise and manage your own workload independently.

This is a varied and customer facing role supporting residents in maintaining their well-being and independence. Lone working you'll have support from your Regional Manager and Head Office Team along with a Training and Support Assistant.

Organised and able to work on multiple tasks, you'll have a good understanding of building maintenance as you'll be responsible for the general management of the building including organising repairs and maintenance of communal areas as well as to the structure of the property. You'll also oversee contractors who are on annual contracts and carry out the communal cleaning, gardening and window cleaning.

You’ll be an excellent communicator who enjoys working closely with people from all backgrounds, able to develop and nurture good working relationships with residents, contractors and clients.

As the first point of contact for any resident complaints, leasehold enquires or property alterations you’ll be able to advise and empathise with the resident age group which is typically 60 plus.

A good standard of IT knowledge and understanding is an important factor within the Scheme Managers role, as you will be required to use applications such as Outlook and Word.

Information on the scheme:

The Croft has 19 properties across the development and the communal areas consist of a residents lounge and conservatory, kitchenette, WC, laundry, guest room and garden areas.

Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Closing Date: Friday 2nd January at midnight

Applicants must be able to travel across the region as required.

This post is subject to Basic Criminal Record Check Clearance.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

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