VIP Guest Experience Lead

Thistle City Barbican; United Kingdom; On-site; GBP 26,000 - 30,000; Full time

Job summary

A luxury hotel in the United Kingdom seeks dedicated hospitality staff to engage with guests, ensuring exceptional service during their stay. Responsibilities include overseeing VIP arrivals, addressing guest needs, and maintaining high service standards. Ideal candidates possess strong communication skills, a customer-centric attitude, and the initiative to enhance guest experiences. The position offers a competitive salary package and numerous employee benefits, including generous holiday allowances and wellness programs.

Benefits

31 days holiday increasing with length of service

Free parking

Complimentary meals when on duty

Discounts on hotel stays and dining

Access to wellness programs

Qualifications

• Hands-on approach to work, always being productive and looking to improve.
• Passionate about delivering excellent service to our guests.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Engage and build relationships with guests quickly assessing their needs.
• Oversee preparation of all VIP arrivals and coordinate with departments.
• Anticipate guest needs and quickly respond to maximise satisfaction.

Skills

Excellent communication skills

Customer service orientation

Detail-oriented

Ability to work under pressure

Positive attitude

Job description

A luxury hotel in the United Kingdom seeks dedicated hospitality staff to engage with guests, ensuring exceptional service during their stay. Responsibilities include overseeing VIP arrivals, addressing guest needs, and maintaining high service standards. Ideal candidates possess strong communication skills, a customer-centric attitude, and the initiative to enhance guest experiences. The position offers a competitive salary package and numerous employee benefits, including generous holiday allowances and wellness programs.