Veterinary Receptionist – Weekend

Vets Now; Sheffield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading veterinary services provider in Sheffield is seeking a Weekend Veterinary Receptionist. This role involves being the first point of contact for clients in emergency situations, managing administrative duties, and providing client support. Candidates should have experience in a customer-facing role and be capable of handling sensitive situations. The position offers a competitive hourly rate of £12.60 plus benefits, including generous leave, health plans, and staff discounts.

Benefits

Annual leave pro-rata

Paid birthday off

Cash health plan

Discounts with retailers

CPD allowance

Family-friendly policies

Pension contributions

Discounted staff pet care

Paid volunteering days

Death in service cover

Qualifications

• Experience in a customer-facing role, preferably in a veterinary or healthcare setting.
• Ability to handle sensitive situations professionally and compassionately.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the first point of contact for clients during emergencies.
• Manage administrative tasks ensuring smooth clinic operations.
• Support and reassure clients, acting as a liaison with veterinary staff.

Skills

Client support

Administration

Communication

Financial transactions handling

Job description

Weekend Veterinary Receptionist

£12.60ph plus benefits

About Vets Now

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Sheffield.

Role Overview

• First point of contact:
  • Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.
• Administration:
  • Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
  • Providing updates to veterinary staff about patients enroute or clients requiring assistance.
• Client Support:
  • Be a friendly and reassuring presence, offering support and information when clients need it most.
  • Act as a liaison between clients and veterinary professionals.

Working pattern

Role 1

Week 1: Saturday from 12:00 to 18:00 and Sunday from 09:00 to 18:00

Week 2: Off

Week 3: Saturday from 12:00 to 18:00 and Sunday from 09:00 to 18:00

Week 4: Off

Week 5: Off

Week 6: Off

Plus, a fair share of bank holidays.

Role 2

Week 1: Off

Week 2: Sunday from 09:00 to 18:00

Week 3: Off

Week 4: Off

Week 5: Sunday from 09:00 to 18:00

Week 6: Saturday and Sunday from 18:00 to 00:00

Plus, a fair share of bank holidays.

Why Join Us?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• £780 CPD allowance pro-rata
• 10 hours paid CPD hours annually pro-rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.