Veterinary Receptionist (FTC)

Kernow Vet Group; Uttoxeter; On-site; GBP 10,000 - 40,000; Full time

Job summary

A veterinary practice in Uttoxeter is seeking a Veterinary Receptionist to join their team on a fixed-term basis for 12 months. This full-time role requires excellent communication skills and a compassionate demeanor, alongside the ability to manage multiple tasks in a busy environment. Responsibilities include liaising with clients and clinical staff, booking appointments, and maintaining a welcoming space for clients and their pets. The position offers a supportive team environment and additional benefits such as generous annual leave and employee wellbeing initiatives.

Benefits

6.6 weeks annual leave

Extra holiday for birthday

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Discounted staff pet care

Qualifications

• Must have excellent communication skills and a warm demeanor.
• Ability to juggle multiple tasks efficiently in a busy environment.

Responsibilities

• Liaise with clients and clinical staff for high levels of customer care.
• Meet and greet clients and their pets.
• Book appointments and manage the diary.
• Handle telephone and email inquiries.
• Process payments for services and products.
• Manage cash and complete end-of-day banking.
• Maintain a clean and safe space for clients and pets.

Skills

Excellent communication skills

Compassionate demeanor

Ability to manage multiple tasks

Job description

The Glenthorne Veterinary Centre, Uttoxeter, Uttoxeter, West Midlands

Passionate about pets and customer service?

Here at Glenthorne, we are looking for a kind, compassionate person to join our team as a Veterinary Receptionist on a fixed-term contract for 12 months. This is a full-time role working 40 hours per week between the hours of 8:00am-7:00pm. There will be 1 in 3 Saturday mornings and bank holidays on a rota basis. The role will include working at both our Uttoxeter and Tutbury practices.

As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.

Main responsibilities of the role include but are not limited to;

• Liaising with the clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash and end-of-day banking.
• Maintaining a clean and safe space for our clients and their pets.

Want to know more about us?

Glenthorne Vets is a great place to work, because we are all striving toward the common goal to offer excellence in Veterinary care, and we believe that this starts with being an excellent place to work, if we are happy, our clients are happy. We have an experienced team of 6FTE Small Animal Vets, 5FTE Large Animal Vets, 2FTE Mixed Animal Vets and 8FTE Nurses who are all able to support our new graduates.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

The Glenthorne Veterinary Centre, Uttoxeter