UK & IE Head of Customer Support – Hybrid Leadership

LeoVegas Group; Leeds; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading online gaming company in the UK is seeking a Head of Customer Support to lead operations for UK players. You will oversee a team providing high-quality customer service while ensuring compliance with regulatory standards. The ideal candidate will have a strong background in iGaming, leadership experience, and excellent communication skills. This position offers hybrid working, a comprehensive benefits package, and opportunities for professional growth.

Benefits

Hybrid working arrangement

Workation benefit

28 days paid leave

6% pension contribution matching

Comprehensive healthcare coverage

Wellbeing allowance

Complimentary snacks and drinks

Maternity leave support

Gym discounts

Qualifications

• Minimum 3 years’ experience in iGaming or a similarly regulated industry.
• Strong understanding of UKGC regulatory expectations.
• Proven ability to lead large, multilingual teams in fast-paced environments.

Responsibilities

• Oversee UK-focused Customer Support teams delivering chat, email, and phone support.
• Monitor key KPIs such as FCR and CSAT for UK operations.
• Serve as the primary CS representative to the UK commercial cluster.

Skills

Leadership

Regulatory compliance

Customer-centric approach

Communication

Job description

A leading online gaming company in the UK is seeking a Head of Customer Support to lead operations for UK players. You will oversee a team providing high-quality customer service while ensuring compliance with regulatory standards. The ideal candidate will have a strong background in iGaming, leadership experience, and excellent communication skills. This position offers hybrid working, a comprehensive benefits package, and opportunities for professional growth.