Travel Coordinator / Receptionist

Tantrum; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A successful law firm in Manchester is seeking a full-time Travel Coordinator / Receptionist. You will manage travel bookings, provide reception services, and assist with vehicle management. The ideal candidate has previous reception experience, exceptional communication skills, and a proactive work attitude. This role offers competitive salary and benefits, including generous holiday allowance and charity work opportunities.

Benefits

Competitive basic salary

25 days holiday

Employee Assistance Programme

Annual review and promotion prospects

2 days Charity work per year

Qualifications

• Previous admin and reception experience required.
• Excellent verbal and written communication skills.
• Ability to work proactively and use initiative.

Responsibilities

• Book all travel and accommodation using travel booking software.
• Provide a quality professional reception service for clients.
• Assist with vehicle management coordination.

Skills

Organisational skills

Communication skills

Customer service skills

Attention to detail

Computer skills (Outlook, Word, Excel)

Job description

Are you an organised and efficient Receptionist or Travel Co‑ordinator looking for a challenging and rewarding opportunity based in the centre of Manchester?

Travel Coordinator / Receptionist

An excellent opportunity has arisen for an experienced Receptionist to develop their existing skill set by joining as a Travel Coordinator / Receptionist at a successful, full‑service law firm based in Spinningfields, Manchester on a full‑time, permanent basis.

This role will support the day‑to‑day running of the firm by managing and coordinating all travel needs. You will book all travel and accommodation for the firm, as well as gain experience assisting the Facilities Operation Manager with the management of the firm’s fleet vehicles. While working as part of the Reception team you will also support the business as and when required, providing cover for lunch breaks, holidays, and busier periods. This will include greeting clients, booking and setting up meeting rooms, and assisting with events.

This versatile role will allow the right candidate to build on their existing experience whilst also trying something new and varied. You will interact with colleagues at all levels and help us to provide a first‑class client service. We are therefore looking for a friendly, welcoming individual with exceptional communication skills, so previous office/reception experience is essential.

This is a full‑time on‑site role (35 hours a week). Flexibility on shift pattern may be required at times.

Travel Coordinator Responsibilities

• Book all travel on trains, planes and hotel accommodation via our travel booking software system
• Maintain filing system of all travel bookings via Microsoft Outlook Mailbox
• Apply refunds and amendments to all travel bookings as and when required
• Co‑ordinate group events accommodation and travel bookings
• Produce weekly / obligatory reports via our travel booking software system

Receptionist Responsibilities

• Deliver a quality professional reception service to the firm’s clients, partners, and employees at all times
• Maintain the Reception area housekeeping to ensure that it is always tidy and professional looking, including set‑up and clear‑down of meeting rooms
• Meet and greet clients and visitors in a warm, friendly and professional manner
• Assist with meeting room booking requests as and when required
• Ensure catering and conference call/AV requirements are provided for each room booking, as necessary
• Assist with preparing for marketing events held in the office, as and when required
• Answer incoming telephone calls and redirect to the appropriate person, taking accurate, clear telephone messages, and passing on to the relevant person in a timely fashion as and when required

Vehicle Management Coordination

• Assist the Facilities Operations Manager with general vehicle management processes
• Assist in onboarding and off‑boarding of vehicles i.e. insurance, trackers, immobilisers
• Assist with maintaining the filing system via Vehicle Management Microsoft Outlook Mailbox
• Assist with the updating of the vehicle management spreadsheet via Microsoft Teams
• Allocate and reconcile driving notices/PCNs to the associated drivers

Knowledge, Skills and Experience Required

• Previous admin and reception experience
• Excellent verbal and written communication skills
• Able to work proactively and use initiative when managing tasks
• A willingness to learn and be flexible to support each element of the role
• Strong attention to detail
• Strong customer service skills
• Polite with a calm, professional manner and a positive solution outlook
• Good computer skills (including Outlook, Microsoft Word, and Excel)

The Rewards

• Competitive basic salary
• 25 days holiday plus office closure for Christmas and New Year
• Range of benefits as expected with leading law firm
• 2 days Charity work per year
• Employee Assistance Programme
• Annual review and promotion prospects

Apply today for immediate consideration!