Training Solutions Advisor

Wilmington Group plc; Cardiff; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading training solutions provider seeks a dedicated Training Solutions Advisor to join their team. This role involves achieving sales targets while providing excellent customer service. The ideal candidate should possess strong communication skills and experience in sales. This position offers a hybrid working model based in Cardiff and competitive salary plus commission.

Benefits

Life Assurance

Vitality Private Healthcare

Additional holiday purchase

Subsidised gym memberships

Cycle to work scheme

Discount vouchers

Access to wellbeing resources

Qualifications

• Excellent verbal and written communication skills.
• Experience in sales or customer service roles.
• Proficient in using multiple IT systems, especially CRM.

Responsibilities

• Achieve sales targets and manage incoming enquiries.
• Support customers through various channels including phone and Live Chat.
• Maintain accuracy in CRM data entries and process course bookings.

Skills

Excellent verbal and written communication

Experience in sales and customer service

Proficient in using multiple IT systems

Goal-driven

Tools

CRM

Office 365

Job description

Training Solutions Advisor

Location: Hybrid / Cardiff three days a week

Salary: £25,000 – £30,000 per annum plus 10% commission

Contract type: Permanent, full time

What we can offer you: Hybrid working, Life Assurance, Vitality Private Healthcare, Additional holiday purchase, subsidised gym memberships, cycle to work scheme, discount vouchers, and access to wellbeing resources.

About the role

We are looking for a dedicated Training Solutions Advisor to join our team at Astutis, part of Wilmington Plc. Our front‑line sales and customer service team is key to supporting learners across the globe. We’re seeking a motivated, customer‑focused individual who thrives on solving problems, engaging with people, and guiding them to the right training solutions. You’ll join a small, office‑based ‘first response’ team in a fast‑paced sales environment, handling UK and international enquiries and showcasing your knowledge of our online, virtual and classroom learning. Every day brings new challenges and opportunities to make a real impact on our customers’ learning journeys.

At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”.

Responsibilities

• To achieve pre‑determined sales targets.
• Manage incoming enquiries and support customers through phone, email, web enquiries, our online Live Chat service and WhatsApp, handling all leads promptly and efficiently.
• Ensure that all new contacts are accurately entered on the CRM and that existing contacts are amended and kept up to date.
• Process course bookings and ensure accuracy in data.
• Advise clients on the appropriate course for their specific needs and convert enquiries from all channels into bookings.
• Follow up on all enquiries in a timely and professional manner and record all correspondence accordingly.
• Maintain profitability for each course as set out in company targets.
• Identify opportunities for new courses.
• Coordinate with Account Managers and BDEs to promote open and closed training and consultancy opportunities.
• Work with clients for local purchase orders.
• Operate within the systems and procedures in place with Astutis Ltd to maintain ISO 9001:2015 accreditation.
• Address any customer complaints compassionately and escalated to the relevant departments as required.
• Strive to achieve high customer satisfaction by going above and beyond.
• Monitor competitors, market conditions and product development.
• Be willing to have flexibility with work hours, such as during public holidays, to provide comprehensive coverage if required.
• Perform any other duties as requested by the Training Solutions Manager or Sales Director.

What’s the best thing about this role?

Working within a supportive, energetic and knowledgeable front‑line team where you can directly influence customer satisfaction and contribute to revenue growth, while developing strong product and sector expertise.

What’s the most challenging thing about this role?

Balancing high enquiry volumes, maintaining excellent accuracy across systems, and managing interactions across multiple communication channels while meeting sales targets and maintaining exceptional customer service.

Essential capabilities

• Excellent verbal and written communication.
• Experience in sales and customer service.
• Proficient in using multiple IT systems (e.g. CRM, Office 365).
• Goal‑driven.

Desirable capabilities

• Experience working with live chat/web chat.
• Experience working in training/HSE‑related business.
• Proven ability to achieve sales targets.

Legal and practical information

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

Please note that this role may remain advertised until an offer of employment has been made.