Training Officer (W/M)

thevendomcompany; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Mayfair seeks a Training Officer responsible for designing and implementing training programs to meet hotel standards. The ideal candidate will analyze training needs, administer programs related to Health & Safety, and support technical training for staff. The role requires excellent presentation skills and professionalism to foster an effective learning environment. Benefits include career development, social events, and more.

Benefits

Social Events, Wellbeing and Team Activities

Training and development

Career development and salary reviews

Employee Discounted Accommodation

Qualifications

• Must have experience as a Training Officer or Learning & Development Assistant.
• Excellent presentation skills, both written and verbal.
• High level of integrity and professionalism.
• Calm and effective under dynamic time constraints.
• A positive and 'can do' attitude.

Responsibilities

• Design and implement training programs in line with hotel requirements.
• Analyze current training needs and make recommendations.
• Administer hotel training programs including Health & Safety.
• Support operational leaders with technical training.

Skills

Excellent presentation skills

High level of integrity

Calm under pressure

Creative approach

Positive attitude

Education

Experience as Hotel Training Officer or Learning & Development Assistant

Job description

We have an exciting and unique opportunity forTraining Officer to join The Biltmore Mayfair.

As aTraining Officer in our hotel you will be responsible for designing, planning, implementing, coordinating and/or presenting training programs in accordance with current The Biltmore requirements including harassment‑free workplace, diversity, new team member orientation, communication, compliance, and service series and other related training to meet specific departmental needs.

Analyse current training needs for the hotel, departments and individuals and make recommendations as needed. Develops or research training for specific hotel needs.

Training Officer responsible for:

• To work closely with the HR Team, to execute and enhance Talent Management strategy including talent mapping, talent reviews and talent mobility.
• To carry out orientation training and Forbes standards training across departments.
• To administrate all the hotel training programs, including Health & Safety and supporting the Engineering department with compliance as required.
• Take a hands‑on approach to training soft skills on the floor while supporting operational leaders with technical training.
• Maintain records and provide reports relating to all training.
• Partner with recruiting in creating an aligned strategy for internal and external recruitment of talent.
• Manage external vendors to align the desired project outcomes and assess the progress and completion of project achievements.
• Ensure all employees are aware of company benefits and make these available andmanaged appropriately.
• Create innovative Leadership Development solutions aligned to identify business and talent needs.
• Support the HR team with HR projects and initiatives as required.

Profil

• Must have experience as Hotel Training Officer or Learning & Development Assistant.
• Excellent presentation skills, both written and verbal, with communication skills to clearly and directly communicate with a variety of individuals.
• High level of integrity, flexibility, professionalism, and dedication.
• Calm and effective under dynamic time constraints while handling multiple, concurrent demands and prioritizing responsibilities.
• A highly creative approach to your work with excellent attention to detail.
• Positive and “can do” attitude.

In return we offer:

• Social Events, Wellbeing and Team Activities
• Employee Assistant Programme
• Training and development
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• Uniform (Laundry / Dry Cleaning for Uniform)
• Meals Provided on Duty
• Length of Service related holiday scheme
• Eye Care Vouchers
• Employee Discounted Accommodation and F&B
• Life Assurance
• Team Member of the Month
• and many more…

Key Information:

• Hours of work: 40 hrs weekly
• Address: Bond Street tube station

Company description

The Biltmore Mayfair opened in September 2019 after undergoing a multi‑million‑pound redevelopment. Situated on a super prime location in the heart of Mayfair on Grosvenor Square, the property offers 257 luxuriously appointed guest rooms as well as 51 highly‑curated and beautifully designed suites, which will reflect the property’s origin as a sophisticated and elegant London private residence.

The Biltmore Café offer all day British Dining with the elegant and sophisticated surrounding An all‑year round alfresco terrace, an exclusive cocktail bar and a large gymtech fitness suite. In addition, the hotel will showcase an impressive 500 sqm ballroom and various smaller function suites up to 100 guests.

About the Group

Millennium Hotels and Resorts' portfolio includes timeless masterpieces such as The Biltmore.

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests. As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

08-01-2026 • Permanent Contract • The Biltmore Mayfair • London
Training Officer (W/M)

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