Training Advisor

Early Years Alliance; Tonbridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A community-focused charity is seeking a Training Advisor to join their friendly team in Tonbridge. This role involves supporting training administration and promoting educational services to learners and employers. The ideal candidate will exhibit strong organisational skills, excellent verbal and written communication, and experience with Microsoft Office and CRM systems. This is a hybrid position requiring office presence for two days a week. Benefits include substantial annual leave and well-being initiatives.

Benefits

26 days annual leave plus 8 bank holidays

Employer and employee pension scheme

Birthday leave

Access to learning and development opportunities

Recruitment referral payment scheme

Employee assistance programme

Discounts on phone plans

Mental health support

Qualifications

• Experience using Microsoft Office 365 and CRM databases.
• Fast and accurate data entry skills.
• Ability to produce high-quality written documentation.
• Demonstrated experience in a busy office setting.

Responsibilities

• Register and maintain learner and qualification information.
• Promote training and provide initial advice to learners and employers.
• Support pre-enrolment processes and documentation collection.
• Assist with customer satisfaction surveying and operational needs analyses.
• Process salary claims, expenses, and student loan processes.
• Support tutor and assessor recruitment.

Skills

Computer literacy

Data entry skills

Verbal communication skills

Written communication skills

Organisational skills

Tools

Microsoft Office 365

CRM databases

Job description

About The Role

Do you have excellent attention to detail? Do you have great organisational skills? If yes, then this is the role for you.

We are looking for a Training Advisor to join our friendly team at the Alliance Training Centre located in Tonbridge, Kent.

This is a fantastic opportunity for someone to support our training administration processes within the Training Centre and contribute to the effective support of the Alliances employer and customer facing services.

Benefits

• 26 days annual leave plus 8 bank holidays
• Employer and employee contribution pension scheme
• Birthday leave so you can have a day off for your birthday dedicated to you and your well being
• Regular access to internal and external learning and development opportunities
• A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity
• Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources
• Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets
• A dedicated mental health First Aider to support your mental wellbeing

Main duties

• To register, record, input and maintain learner and qualification information as directed by the line manager.
• To promote the Alliances training and offer initial advice and guidance to learners and employers.
• Support the pre-enrolment processes such as arranging initial assessment, completing learner eligibility checks and funding documentation collection.
• To support the administration of the Alliance’s learner and employer initiatives including customer satisfaction surveying and undertaking operational needs analyses.
• To support the Training Centre administration with processing salary claims, expenses and student loan processes.
• To support tutor and assessor recruitment as required.

Essential criteria

• Evidence of computer literacy - experience of using Microsoft Office 365, spreadsheets and CRM databases.
• Fast and accurate data entry skills.
• Good verbal and written communication skills in order to liaise and provide information to a wide range of people internally and to external partners. To produce written documentation to a high standard.
• Ability to work to deadlines, sometimes under pressure.
• Good organisational skills and a methodical approach to tasks.
• Demonstratable experience of working in a busy office.

This role is a hybrid working arrangement where you will be required to work from our office 2 days a week and the other 3 days working from home.

Hours per week: 35 (9.00am to 5.00pm)

Weeks per year: 52

Interview date: Week Commencing 12th January 2026

About The Service

The Alliance is committed to safeguarding and promoting the welfare of children and young people. It is a requirement of all staff that they share this commitment and follow the prescribed policy and procedures to continuously promote a culture of safeguarding across the whole organisation.

The charity is committed to safeguarding and promoting the welfare of children and equal opportunities in employment.