Trainee PPM Planner

Ripple Effect Consulting; Manchester; On-site; GBP 20,000 - 22,000; Full time

Job summary

A leading fire and security solutions provider is seeking a Trainee PPM Planner to join their team in Salford Quays. This full-time office-based position offers extensive training and development to become a competent Planner/Scheduler. Candidates should possess excellent communication skills and ideally some office experience. The company emphasizes a supportive environment with career advancement, competitive salary aligned with the National Minimum Wage, and comprehensive benefits package including a pension scheme, life assurance, and more.

Benefits

Competitive Salary

Royal London Pension Scheme

Life Assurance

Generous Holiday Allowance

Employee Referral Bonus

Mental Health & Wellbeing Support

Employee Recognition Scheme

Development & Progression Opportunities

Free, Secure On-Site Parking

Free On-Site Gym

Qualifications

• At least 6 months of experience in an office-based environment.
• A clear communicator with a good telephone manner.
• Good written/email communication skills.

Responsibilities

• Schedule all work within designated region in line with Service Level Agreements (SLA’s).
• Monitor engineer’s activity to ensure timely dispatch and attendance.
• Build and maintain relationships with Engineers and Regional Service Manager.

Skills

Communication Skills

Basic Microsoft Excel skills

Customer Service experience

Job description

Trainee PPM Planner – Salford Quays

Marlowe Fire & Security is the fastest-growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Trainee PM Planner located at our Head Office in Salford Quays

Basic Salary – based on National Minimum Wage

Marlowe Fire & Security’s Trainee PPM Planner’s

• This opportunity is all about taking skills that you currently have and developing those skills into becoming a competent and high-achieving Planner/Scheduler, which can ultimately progress your career with us across multiple avenues and disciplines.

• Your training and development will introduce you to working with a variety of internal departments within our business, giving you valuable experience and understanding of several teams and how they operate, such as: Engineering, Customer Service, Finance and Supply Chain, whilst also dealing with external Clients.
• Your first 4-6 weeks will be a combination of classroom training at our in-house Marlowe Academy, along with 1-2-1 on the job training with a designated mentor.

Once fully trained you will become competent within your Scheduling duties, you will be able to

• Schedule all work within designated region in line with Service Level Agreements (SLA’s).
• Proactively monitor engineer’s activity to ensure that you touch base with all your engineers’ daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion.
• Build and maintain good working relationships with your Engineers, Stores/Supply Chain Department & Regional Service Manager (RSM) to ensure all calls are actioned accordingly
• Work closely with your manager and support your assigned Regional Service Manager (RSM) to meet customer expectations.
• Liaise with key clients over the phone to enhance both internal & external working relationships
• Completing the Regional Schedulers checklist on a daily, weekly & monthly basis maintaining an audit trail of this activity for yourself & your regional scheduler. Sharing weekly data with RSM
• Monitor Scheduling Portal (Cash4Windows) to ensure real time visibility of your engineers, highlighting any anomalies to your RSM.
• Retrieve all phone and email messages and process accordingly within Service Level Agreements (SLA).
• Processing of orders to ensure all work is carried out in time to allow invoice to be created.

This really is a fantastic opportunity for someone who wishes to advance their current career, or make a career change with full training and development progression.

Who We’re Looking For

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Ideally, at least 6 months of experience in an office-based environment.
• A clear communicator with a good telephone manner.
• Good written/email communication skills.
• Basic Microsoft Excel skills, such as accurate data inputting, sorting & filtering.
• Customer Service experience would be an advantage but not mandatory.
• This is a full-time, office-based role. We are very centrally located, with free parking on site and fantastic bus & metro stops within a 3–5-minute walk.
• Our working hours are Monday – Friday 8:30am – 5pm.

Our Commitment to Attracting, Rewarding & Retaining Talent

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Competitive Salary – aligned with the National Minimum Wage and reviewed regularly in line with performance and development.
• Royal London Pension Scheme – helping you save for a secure financial future.
• Life Assurance – 4x your annual salary, providing peace of mind for you and your loved ones.
• Generous Holiday Allowance – paid holidays plus Bank Holidays, with an additional day awarded for each full year of service (up to 25 days).
• Employee Referral Bonus – earn up to £1,000 for every successful referral, with no limit on how many you can make.
• Mental Health & Wellbeing Support – access to wellbeing resources and initiatives designed to support your overall health.
• Employee Recognition Scheme – celebrating achievements and rewarding excellence across the business.
• Development & Progression Opportunities – ongoing training and clear pathways to grow your career.
• Free, Secure On-Site Parking – making your commute easier and stress-free.
• Free On-Site Gym – supporting your health and wellbeing at work.

A Little More About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Business Include:

• Alarm Communications acl.uk.com/careers
• Clymac clymac.co.uk/careers
• FAFS Fire & Security fafsfireandsecurity.com/careers
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
• Morgan Fire Protection morganfire.co.uk/recruitment/
• Marlowe Smoke Control marlowe-aov.co.uk/careers/
• Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

Equal Opportunities

At Marlowe Fire & Security, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.