Trade Parts Specialists Coventry Parts

HGVTraders LTD.; Coventry; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive group in Coventry is seeking a Parts Advisor to join their team. The successful candidate will handle trade inquiries, process orders, and ensure outstanding customer service. Ideal applicants will have experience in sales, possess strong communication skills, and hold a valid UK driving licence. This role offers various benefits and opportunities for career growth.

Benefits

33 days of annual leave

Exclusive retail discounts

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 healthcare access

Paid community volunteering day

Training and development opportunities

Life assurance options

Flexible working options

Qualifications

• Previous experience in a sales or customer service role with proven target achievement.
• Ability to deliver exceptional customer service enthusiastically.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to inbound trade enquiries via phone and email.
• Raise orders and apply relevant discounts.
• Assist in onboarding and maintaining trade accounts.
• Conduct follow-up calls on quotes and promotions.
• Liaise for timely dispatch and customer updates.
• Work with credit control to manage inquiries.
• Identify upselling opportunities.

Skills

Customer service

Sales experience

Organizational skills

Communication skills

Attention to detail

Education

Valid UK driving licence

Job description

Trade Parts Specialists – Mercedes-Benz Coventry

Want to be the best you can be? It's what drives us too.

Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle‑to‑work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Handle Trade Enquiries - Respond to inbound requests via phone, email, and platforms like WebParts, accurately identifying and quoting parts.
• Process Orders & Apply Discounts - Raise orders, quotes, and invoices in the DMS, applying relevant trade discounts and upselling related parts.
• Support Account Setup & Maintenance - Assist in onboarding new trade accounts and maintain accurate customer details, pricing, and delivery preferences.
• Follow Up & Reactivate Accounts - Conduct outbound calls to follow up on quotes, re‑engage lapsed accounts, and promote current campaigns.
• Coordinate Fulfilment & Dispatch - Liaise with warehouse and delivery teams to ensure timely dispatch and communicate delivery updates to customers.
• Monitor Credit & Resolve Queries - Work with credit control to flag overdue accounts and resolve invoice issues (without handling collections).
• Drive Sales & Upsell Opportunities - Identify associated parts and consumables to support first‑time fixes and increase average order value.
• Track KPIs & Customer Satisfaction - Monitor performance metrics like sales volume, order accuracy, and customer feedback to support continuous improvement.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
• Ability to deliver first‑class customer service with energy and enthusiasm
• Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
• Exceptional listening and communication skills, focused on understanding customer needs
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Additional Benefits

• Company Pension

About the Company

Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork – Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

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