Ticketing Manager Venues · AO Arena

Utilita Arena; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading events venue is seeking a Ticketing Manager to oversee ticketing operations and ensure a seamless customer journey at events. The successful candidate will have proven management experience in a box office environment and strong technical knowledge of ticketing systems. Key responsibilities include leading the ticketing team, managing event configurations on platforms like AXS and Ticketmaster, and delivering accurate sales reports. The role offers competitive benefits, including 25 days of annual leave and a commitment to diversity and inclusion.

Benefits

Discounted tickets

25 days of annual leave

Life Assurance policy

Pension contributions

Healthshield support

Employee Assistance Programme

Eye care vouchers

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Proven ticketing and leadership experience in a management-level box office role.
• Strong technical knowledge with ticketing systems and proficiency in Microsoft 365.
• Excellent communication skills, with a commitment to delivering outstanding customer care.

Responsibilities

• Lead and support the ticketing team and manage day-to-day operations.
• Ownership of event ticketing operations including event configurations.
• Deliver accurate reporting and settlements for venue management.

Skills

Ticketing management

Team leadership

Customer care

Attention to detail

Technical knowledge

Tools

AXS

Ticketmaster

Microsoft 365

Job description

We are Legends Global!

Legends Global delivers world-class solutions in sport, entertainment, and live events, combining international expertise with a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise, and Attractions. We partner with leading clients to create memorable experiences worldwide. Committed to inclusion, diversity, and innovation, we foster a collaborative culture guided by our values — Align, Scale, Connect, Team, Win — where every team member can thrive and make an impact. Sound like a winning formula for you. Join us!

The Role

As our Ticketing Manager, you will play a vital role in delivering successful events at AO Arena. You will support promoters and organisers in bringing shows to market, managing the ticketing process end-to-end — from set-up and on-sale through to event completion and settlement.

You will take full ownership of the ticketing function, ensuring accuracy, efficiency, and a smooth customer journey. In addition, you will work closely with the Hospitality team to develop and deliver tailored event packages that enhance the overall experience for guests.

What we can offer:

Hosting events is what we do best, and we want our people to experience that too - enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days of annual leave.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution to a Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, Legends Global will support these unexpected costs. For you and any children.

We understand that from time to time, you might need a bit of support to get back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join Legends Global, you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet.

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.

You’ll be responsible for:

• Leading and supporting the ticketing team — assisting the department lead with objectives, projects, policies, and day-to-day management, while ensuring staff are trained, informed, and developed on AXS systems.
• Owning event ticketing operations — building and managing event configurations on AXS and Ticketmaster, updating performances, controlling ticket printing, and maintaining accurate event information, audits, and inventory schedules.
• Delivering accurate reporting and settlements — providing sales reports to venue management, benchmarking agent performance, authorising refunds, and preparing event statements for finance and promoters in line with company procedures.
• Ensuring seamless customer and promoter service — staffing resolution points for walk-up sales, accessible seating, and enquiries, maintaining strong communication with agents, organisers, and internal departments, and being on duty for designated events.
• Maximising event success through collaboration — working closely with Hospitality to price and package premium offerings and partnering with Event Marketing and Corporate Hospitality to drive ticket sales and enhance guest experiences.

You’ll have:

• Proven ticketing and leadership experience in a management-level box office role, with a track record in ticket sales and team leadership.
• Strong technical knowledge — hands‑on experience with ticketing systems (AXS and Ticketmaster desirable) and proficiency in Microsoft 365 applications including Word, Outlook, and Excel.
• Excellent communication skills — written, telephone, and interpersonal abilities, with a commitment to delivering outstanding customer care.
• Attention to detail and initiative — the ability to work accurately, independently, and with self‑motivation in a fast‑paced environment.
• Collaborative relationship‑building skills

Inclusive Workplace

At Legends Global, we’re shaping a greener, faster, and more innovative future for the entertainment industry — and there’s never been a better time to join us. We’re an inclusive organisation built on trust, collaboration, and respect, where every voice matters.

We value diversity, equal opportunity, and flexible working, and we’re committed to a fair and accessible recruitment process for all. If you require any adjustments, please let us know. Apply today to make an impact from day one — applications are reviewed on a rolling basis and may close early.