Third Line Network Analyst

Computacenter Holding GmbH; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology and services provider is seeking an experienced 3rd Line Network Analyst for full-time roles in Nottingham, Hatfield, or Milton Keynes. The role involves providing advanced technical support, managing escalations, and mentoring junior analysts. Ideal candidates will possess at least 3 years of experience, specialized knowledge of networking technologies, and problem-solving abilities. Join a dynamic team dedicated to delivering excellence and innovation in technology services.

Qualifications

• Minimum 3 years’ experience in 3rd Line network support.
• Strong knowledge of LAN/WAN, routing, switching, and firewall technologies.
• Proven problem-solving skills and ability to work under pressure.

Responsibilities

• Provide advanced technical support and fault management for customer environments.
• Deliver technical projects and manage escalations.
• Mentor 2nd Line analysts to enhance team capability.
• Support service integration and design for new customers.

Skills

3rd Line network support

LAN/WAN technologies

Routing and switching

Firewall technologies (NSX, Palo Alto, Cisco, Checkpoint, Juniper)

Problem-solving skills

Excellent communication

Organisational skills

ITIL process knowledge

Job description

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Third Line Network Analyst

Location: UK - Nottingham, UK - Hatfield, UK - Milton Keynes | Job-ID: 216705 | Contract type: Standard | Business Unit: Service Desk

Life on the Team

A fantastic opportunity has arisen for an experienced 3rd Line Network and Security Analyst with strong knowledge of network technologies, including routing, switching, and firewalls. You’ll join our Networking team, supporting customers across the UK and globally, delivering technical solutions and driving service excellence.

Hatfield, Nottingham or Milton Keynes (full-time in office)

Must be SC Cleared, or willingness to undertake

What You’ll Do

• Provide advanced technical support and fault management for customer environments
• Deliver technical projects and manage escalations
• Mentor 2nd Line analysts to enhance team capability
• Support service integration and design for new customers
• Implement proactive improvements and tooling integration
• Maintain accurate documentation and adhere to security policies

What You’ll Bring

• Minimum 3 years’ experience in 3rd Line network support
• Strong knowledge of LAN/WAN, routing, switching, and firewall technologies (NSX, Palo Alto, Cisco, Checkpoint, Juniper)
• Experience with load balancers and authentication technologies
• Proven problem-solving skills and ability to work under pressure
• Excellent communication and organisational skills
• ITIL process knowledge and experience in a NOC or multi-customer environment

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!