Technical Support Engineer (US hours)

Proventeq Ltd; Reading; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer (US hours) to join their team in Reading. This role involves providing technical support for .Net/SQL products and SharePoint migrations. Candidates should have solid experience with application support tools and strong diagnostic skills. The position offers hybrid working, requiring occasional office presence. Salary range is competitive within the industry.

Qualifications

• Experience supporting .Net/SQL Server based products.
• Strong technical diagnostic and problem-solving capabilities.
• Solid experience in customer support.

Responsibilities

• Provide tech support and maintenance on Proventeq products.
• Troubleshoot customer issues across environments.
• Update customers on the status of support tickets.

Skills

.Net/SQL Server support

Technical diagnostic skills

Customer liaison experience

Application support tools

C#/.Net knowledge

Agile Methodologies

Education

Relevant IT degree or equivalent experience

Tools

Zendesk

Remedy

Job description

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• Providing tech support and maintenance on Proventeq products
• Providing tech support on SharePoint Online/M365 migration and adoption related issues
• Troubleshooting in customer environments focusing on resolving customer issues
• Answering customers/partners related product queries through our support portal
• Prioritising your workload based on the criticality of issues and SLAs
• Updating customers/partners on the status of support tickets in an effective manner
• Creating content in the support knowledge base
• Contribute to the customer support organization participating in meetings/training sessions
  
  

Key Responsibilities

• Providing tech support and maintenance on Proventeq products
• Providing tech support on SharePoint Online/M365 migration and adoption related issues
• Troubleshooting in customer environments focusing on resolving customer issues
• Answering customers/partners related product queries through our support portal
• Prioritising your workload based on the criticality of issues and SLAs
• Updating customers/partners on the status of support tickets in an effective manner
• Creating content in the support knowledge base
• Contribute to the customer support organization participating in meetings/training sessions
  
  

Required Skills

• Good experience supporting .Net/SQL Server based products and custom applications
• Strong technical diagnostic and problem-solving skills
• Solid customer liaison experience
• Expertise in Application support and maintenance Tools such as Zendesk, Remedy
• Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL)
• Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
• Proven technical diagnostic and problem-solving skills
  
  

Good To Have Skills

• Good knowledge of SharePoint/M365 (Configuration and Administration)
• Experience in SharePoint support - an added advantage
• Advanced SQL skills such as performance analysis, etc.
• Experience of Extract, Transform and Load type solutions
  
  

Softer skills will include enthusiasm, the desire to be the best at what you do, to leave the customer smiling, and become a ‘go to’ person! You’ll need excellent communication skills, personal organization, and decision-making skills, be able to prioritize and manage expectations.

If you are UK-based and interested in working a late shift to cover the business hours in America, then this may be the job for you. You will work on a hybrid basis from home but must be able to travel to the Reading office when required for meetings.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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