Technical Support Engineer

Advanced Co; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology company in Newcastle upon Tyne is seeking a Technical Support Engineer to provide exceptional support and training to customers. You will work with an experienced team, resolving technical queries and delivering product training both online and in-person. The ideal candidate has a background in technical support with strong communication and problem-solving skills. This is a full-time, entry-level position with opportunities for collaboration and development.

Qualifications

• Established track record in technical support/customer service with electrical/digital bias.
• Strong analytical mindset and ability to address customer pain points.
• Willingness to promote solutions and support customers.

Responsibilities

• Be a primary point of contact for technical support queries.
• Deliver customer product training both virtually and face-to-face.
• Collaborate with sales to maintain brand leadership.
• Guide customers on effective product installation.

Skills

Technical support experience

Excellent communication skills

Problem-solving skills

Ability to understand technology

Job description

Advanced Electronics Ltd is a wholly owned subsidiary of Halma plc, a FTSE 100 listed company specialising in safety, health and environmental technologies. Headquartered in Newcastle Upon Tyne, UK, we design and manufacture life‑saving products for 25 years.

Technical Support Engineer

As Technical Support Engineer you’ll work with a well‑established, experienced team, providing first‑class technical support and on‑hand help for any customer queries.

Responsibilities

• Be a primary point of contact for technical support and training queries from customers and end users by providing telephone and email support.
• Deliver customer product training in a virtual environment, as well as face‑to‑face, either from our dedicated training space or at strategic off‑site locations.
• Actively collaborate within Sales & Marketing to deliver promotional and support material to establish and maintain our brand as a market leader.
• Guide customers in applying the features and benefits of our products to meet the requirements of installation in the most effective and efficient manner.
• Provide advice to key stakeholders on our products and solutions and influence their decision‑making process to deliver sustained growth and drive market share.
• Identify customer pain points and adopt a systematic and methodical approach to addressing those points.
• Collaborate with product management and QA, offering support as/when required.

To Thrive In This Role You Will Have

• An established track record in a technical support/customer service type role with an electrical/digital bias.
• Excellent communication skills and a demonstration of transparency.
• The desire and aptitude to understand our products and the ability to learn new technology.
• A willingness to go out of your way to support customers and promote solutions.
• An analytical mind and strong problem‑solving skills.
• The ability to support and inspire confidence in customers and stakeholders.
• A collaborative approach, with sound judgement, a strong business sense and an ability to understand customer needs.

Seniority Level

Entry Level

Employment Type

Full‑time

Job Function

Information Technology

If you're excited by this opportunity, we'd love to hear from you! Please tell us about yourself by uploading your CV.