Technical Officer

West Norfolk Partnership; Heacham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government partner in the United Kingdom seeks a dedicated Technical Officer to assist clients with technical advice on home adaptations. This field-based role requires strong organization and communication skills, as well as a full UK driving licence. Responsibilities include assessing housing needs, managing casework, and ensuring compliance with health and safety standards. This position offers flexibility, autonomy, and the opportunity to make a meaningful impact on residents' lives.

Benefits

Flexibility in working hours

Supportive leadership

Mileage reimbursement

Qualifications

• Experience in technical surveying or building works.
• Familiarity with Disabled Facilities Grants (DFG) is desirable.
• Ability to produce drawings and specifications.

Responsibilities

• Visit clients and assess housing needs for adaptations.
• Manage end-to-end casework and deliver allocated cases.
• Conduct site risk assessments and ensure compliance.

Skills

Technical surveying

Client liaison

Organisation

Record-keeping

Health & Safety compliance

Job description

Working Pattern: Field-based with some home working and office attendance

Start: ASAP

Checks: Enhanced DBS preferred

About the Role

We’re seeking a Technical Officer to visit clients in their homes and provide technical advice on repairs and adaptations—helping residents live as independently as possible. You’ll manage end-to-end casework for a large Norfolk borough, so this suits a keen driver with strong organisational skills. Local government experience is not required.

What You’ll Do

• Assess & advise: Visit clients to assess housing needs and advise on feasibility, appropriate works and funding options (including DFGs), ensuring solutions support independent living.
• End-to-end case management: Deliver allocated cases from options appraisal through to completion and sign-off, covering technical, financial and contractual elements.
• Surveys & standards: Carry out Decent Homes/HHSRS surveys, gather photographic evidence, and complete paperwork for local authority referrals.
• Technical outputs: Prepare schedules of work, specifications, drawings/plans (existing and proposed/adapted layouts), and schedules of rates/pricing (no tendering required).
• Work mix & volume: Typically 3–4 new jobs per week, with multiple daily visits (up to ~10/day when required); meet contractors on site and sign off completed works.
• Adaptations scope: Level-access showers, ramps, door widening for wheelchair access, and other home adaptations in owner-occupied and social housing.
• Stakeholder liaison: Work closely with Occupational Therapists, Client Officers, Local Authority Grants Officers, and contractors; build relationships and manage performance.
• Compliance & safety: Conduct site risk assessments, monitor works at intervals, ensure compliance with Health & Safety and Codes of Practice.
• Funding & approvals: Prepare and coordinate grant/loan applications (including planning/building regs where needed) and secure authorisations for variations.
• Close-out: Arrange final inspections, check final accounts/defects, advise on payments, and complete case closure documentation.
• Service development: Support the Senior Technical Officer and Repairs & Adaptations Manager with developing services, frameworks, and contractor vetting; contribute to reports and procedures.
• Promotion & records: Promote the Agency’s services (including Careline/Handyperson), maintain accurate case files and computerised records, and uphold data quality standards.
• Continuous improvement: Keep up to date with legislation/practice, develop a specialist area, and participate in regional/network meetings.

What You’ll Need

• Experience in technical surveying / building works or a similar role (adaptations experience preferred but not essential).
• Familiarity with Disabled Facilities Grants (DFG) and managing packages of works—highly desirable.
• Ability to produce drawings, specifications, and schedules; pragmatic approach to schedules of rates/pricing.
• Knowledge of Decent Homes/HHSRS, building regulations and planning processes (desirable).
• Confident contractor management, site supervision, and client liaison, including residents living in properties during works.
• Strong organisation, record-keeping, and customer communication skills.
• Full UK driving licence and own vehicle (mileage reimbursed).
• Enhanced DBS preferred.

Why Join

• Meaningful work enabling residents to remain safe and independent at home.
• Varied, field-based role with autonomy and supportive leadership.
• Flexibility: some home working around surveys and documentation.
• Broad geography—ideal for confident drivers who enjoy time on the road.

Interested?

Please reply with your CV and availability, or contact us to discuss the role.