Technical Facilities Manager

IWFM Regional/Special Interest Group; Greater London; On-site; GBP 60,000 - 65,000; Full time

Job summary

A national Facilities Management company in Central London seeks a Technical Services Facilities Manager to oversee Helpdesk and Hard Services for a prestigious law firm. The role demands at least three years of experience in hard services management, strong commercial acumen, and excellent client relationship skills. The offered salary ranges from £60,000 to £65,000, alongside substantial employee benefits including life insurance and professional development opportunities.

Benefits

Competitive salary

33 days holiday including Bank Holidays

Employee Assistance Programme

Life insurance (one times annual salary)

Cycle to Work scheme

Opportunities for professional development

Qualifications

• Minimum of three years experience in hard services or building services management.
• Proven track record in delivering technical facilities management services.
• Ability to manage P&L and service contracts effectively.

Responsibilities

• Oversee day-to-day operations of Helpdesk and Hard Services.
• Manage PPM and reactive maintenance for compliance and safety.
• Lead small works and project delivery for the client.
• Produce monthly reports and data analysis.
• Ensure full statutory compliance across the estate.

Skills

Client-facing leadership

Operational focus

Commercial acumen

Negotiation skills

Technical knowledge

Proactive problem-solving

Job description

Technical Services Facilities Manager (Soft and Hard Services), Central London, 60,000 to GBP65,000 plus full package

Our client is a dynamic national Facilities Management company committed to delivering exceptional workplace experiences. They specialise in supporting corporate office occupiers by managing high–performing hard services estates and providing outstanding customer service.

They are currently seeking an experienced Technical Services Facilities Manager to lead the delivery of Helpdesk and Hard Services at a prestigious law firm in Central London. This is a client–facing leadership role that requires a strong operational focus and a commitment to delivering a five–star service across all aspects of facilities management.

About the Role

As Technical Services Facilities Manager, you will be responsible for the full scope of the contract, from service delivery and compliance to financial performance and client relationship management. Leading an on–site maintenance team, you will ensure consistent, high–quality service while acting as the key point of contact for the client.

Your responsibilities will include:

• Overseeing day–to–day Helpdesk and Hard Services operations
• Managing PPM and reactive maintenance to ensure compliance and safety
• Leading small works and project delivery
• Producing monthly reports and data analysis for the client
• Ensuring full statutory compliance across the estate
• Taking ownership of contract P&L and billing
• Identifying and driving service improvements and innovation
• Building strong client relationships and fostering a culture of high performance

What We Are Looking For

• A confident and inspirational leader with experience in client–facing roles
• At least three years of experience in a similar hard services or building services (M&E) management role
• A successful track record in delivering technical FM services
• Strong commercial acumen with experience managing P&L and service contracts
• Excellent communication and negotiation skills
• Technically knowledgeable and capable of implementing effective service strategies
• A proactive, solutions–oriented approach with a focus on continuous improvement

What We Offer

• Competitive salary of 60,000 to GBP65,000
• 33 days holiday including Bank Holidays
• Employee Assistance Programme
• Company recognition and reward scheme
• Life insurance (one times annual salary)
• Cycle to Work scheme
• Recommend–a–friend scheme
• Opportunities for professional development and career progression

Interested?

If you are ready to take the next step in your facilities management career and join a forward–thinking, service–led organisation, we would love to hear from you. Apply today and be part of the team.