Tech Hub Analyst KFC RSC

Kentucky Fried Chicken (KFC); Woking; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading fast-food restaurant based in Woking is looking for a third line support analyst to provide technical support to over 1000 restaurants. You will collaborate with the Tech team and assist with various technological solutions. The ideal candidate is passionate about technology, skilled in customer service, and has experience in a support desk role. Benefits include hybrid working, competitive pension contributions, and 25% off meals.

Benefits

Hybrid working

Up to 11% company pension contributions

25 days’ holiday

Private healthcare

25% off the chicken

Qualifications

• Proven passion for technology and digital future.
• Experience in a support desk role.
• Ability to manage multiple stakeholders.

Responsibilities

• Provide 3rd level technical support to KFC restaurants.
• Support other members of the Technology team.
• Resolve issues and investigate longer-term solutions.

Skills

Passion for technology

Support desk experience

Technical ability on IT engineering or networking experience

Microsoft office suite experience

Ability to manage multiple stakeholders

Job description

Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.

The Team

Our Tech team is a 60+ strong team of curious minds, building the digital experiences that power KFC – from app to kiosk, delivery to checkout. We work cross-functionally, move fast, and stay focused on what matters: creating smart solutions that make things better for our customers and our teams.

About the role

An exciting opportunity has arisen within our Technology department. We are looking to recruit a third line support analyst who will be responsible for providing world class support, development & customer service to 1000+ KFC stores.

The nature of the duties may vary depending on the successful applicant’s background and will fall between Support and Development:

• Provide 3rd level technical support to all KFC 1000+ restaurants in the UK and ROI by working with store employees to resolve technical, training or systems issues
• Support other members of the Technology team regarding all restaurant systems and devices, including POSs, Back of House PCs & Laptops including systems to manage cash, stock, pack screens, security and reporting
• Resolve issues as they occur while pro-actively investigating and documenting longer-term solutions to resolve repeat issues
• Supporting Tech projects through the development & implementation
• Analysing statistical data to find solutions to repeating issues. Documenting and sharing new procedures with other members of the Technology team
• Working closely with our third-party support partners, such as Fujitsu
• Development, support and administration of kiosks, delivery & online ordering solutions
• Testing and approval for any development changes relating to the above
• Collaboration on the support of new technology and processes into restaurants
• Cross functionally collaboration with Ops, Marketing, BI, Restaurant Tech, Finance and Digital Teams
• Weekend on call support (1 day approx every 3 weeks)

What we love from you:

• A proven passion for technology & the digital future with a willingness to learn new Tech skills.
• Support desk experience
• Demonstrate the ability to manage multiple stakeholders
• Technical ability on IT engineering or networking experience desired
• Ability to set up and maintain automated data processes
• Microsoft office suite experience

About You:

• Flexible approach to work
• Strong and confident verbal & written communication skills
• Excellent customer facing skills & the ability to manage user expectations
• Excellent customer service skills
• Quality and accuracy at the heart of everything that you do

What’s in it for you:

We offer benefits that make your life that little bit easier — because we know the juggle is real.

From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.

You’ll get:

• ? Hybrid working from our Woking RSC (just 24 mins from London)
• ? Up to 11% company pension contributions
• ? Fri-Yay finishes at 1pm every Friday
• ? 25 days’ holiday (plus bank hols)
• ? 5 Live Well Days a year, just for you
• ? Bonus scheme linked to company & personal performance
• ? Private healthcare, Digital GP access & mental health coaching
• ? Enhanced parental leave and flexible return options
• ? Study support, income protection, life cover & more
• ? And yes — 25% off the chicken

The Road to Becoming a Real One...

• Apply (Go on... do it) – send us your CV and answer a couple of app questions.
• Intro call with our Talent Team
• Virtual call with Hiring Manager
• Virtual call with the Senior Manager

Ready?

We hope so, if you’re ready to be part of our community, now’s the time to apply.

Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official careers pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.