Team Member - Tills & Grocery - Full Time

Planet Organic Limited; Hampstead; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading organic retailer in Hampstead is seeking a full-time Team Member for the Tills & Grocery department. You will provide excellent customer service, process transactions, and educate customers about organic products. The ideal candidate is passionate about food, has a strong understanding of hygiene practices, and is flexible with their availability for varied shifts. This position offers benefits like a staff discount, holiday, and career development opportunities.

Benefits

35% colleague discount

28 days of holiday per year

Access to benefits and pension after probation

Career development opportunities

Welcoming team environment

Qualifications

• Excellent customer service skills and a passion for food and well-being.
• Strong understanding of food hygiene and health and safety practices.
• Flexibility with availability for evening and weekend shifts.

Responsibilities

• Provide a fun and educational customer experience.
• Process transactions at till points accurately.
• Prepare and package orders for Deliveroo.
• Maintain high standards of hygiene and safety.
• Collaborate with the team to complete daily tasks.

Skills

Customer service skills

Willingness to learn

Passion for food and health

Understanding of food hygiene and safety

Flexibility with availability

Job description

Team Member - Tills & Grocery - Full Time

Department: Tills & Grocery

Employment Type: Permanent

Location: Hampstead

Reporting To: Store Manager

Compensation: £12.25 / hour

Description

As a Team Member in the Tills & Grocery department at Planet Organic, you play a vital role in delivering our mission to promote health and sustainability to our community. You will be the face of our store, ensuring every customer experience is fun, educational, and rewarding. Your primary responsibilities include serving customers at the till, processing transactions, and providing knowledgeable guidance on our organic and natural products. You'll also collaborate with your team to complete daily tasks and maintain our high standards. With opportunities for growth and development, you’ll be supported from day one as you begin your journey with Planet Organic.

Key Responsibilities

• Make every customer experience fun, educational and rewarding.
• Familiarise yourself with the products sold in store, be able to direct customers in store, and describe the benefits of organic and natural products.
• Serve customers at till points, process cash and card transactions.
• Accurately prepare and package incoming Deliveroo orders in a timely manner to ensure a smooth customer experience.
• Maintain high standards of food hygiene and follow health and safety guidelines to ensure a safe and clean environment.
• Work as part of a team to get daily tasks done, this may involve working in areas outside of your normal duties.
• This is not an exhaustive list of responsibilities and may change based on business needs.

What We're Looking For

• Excellent customer service skills & willingness to learn.
• Passionate about food, health and well-being.
• Strong understanding of food hygiene and health and safety practices in a retail and hospitality environment.
• Previous experience in retail and food & drink servery preferred but not essential.
• Our stores operate during evenings, weekends, and public holidays, so we're looking for team members who are flexible with their availability and can adapt to different shift patterns as needed.

Benefits

• 35% colleague discount across all stores
• 28 days of holiday per year (pro-rata)
• Access to benefits after passing probation
• Access to pension arrangements after passing probation
• Excellent opportunities for career development and progression
• Be part of a welcoming team that's dedicated to making a positive impact