Team Member

Moto Way; Stafford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading service provider in the UK is seeking a motivated Team Member for their Stafford location. You will engage with customers, process orders, and ensure a welcoming environment while working alongside a committed team. The role offers flexible hours, including both part-time and full-time options, along with competitive benefits such as a discretionary bonus and discounts. Join us in transforming the rest stop experience and delivering exceptional service.

Benefits

Discretionary bonus

Colleague discounts

Enhanced benefits including sick pay

Development opportunities

Weekly pay

Qualifications

• Must be adaptable and able to thrive in varying environments.
• Required to deliver exceptional customer service consistently.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Greet customers warmly and ensure a welcoming atmosphere.
• Process customer orders efficiently with attention to detail.
• Prepare a variety of hot beverages to customer specifications.
• Maintain cleanliness and organization in the workspace.
• Collaborate with team members to achieve a positive work culture.

Skills

Customer service skills

Ability to work in a fast-paced environment

Adaptability

Job description

Team Member - £12.40ph

Shifts: Vary between 6am to 6pm, mixture of weekdays and weekends, 20hrs per week

Address: Stafford Services, M6 Northbound, Stone ST15 0EU

Are you ready to be our next Pret Team Member?

Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering Pret A Manger’s freshly made food, good organic coffee and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Team Members:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas

• Up to 60% colleague discount across our franchise partner brands

• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance

• Fantastic development opportunities including funded qualifications

• Weekly Pay

What you’ll be doing as a Team Member:

• Greeting customers with a warm and friendly welcome

• Processing orders and requests in a timely and efficient manner

• Producing a range of hot beverages throughout the day

• Delivering our brand standards to a level our customers have come to expect

• Resolving challenges and enquiries with a customer centric mindset

• Replenishing displays to provide maximum product availability

• Ensuring your workspace and store is kept clean, tidy and welcoming

• Working with colleagues to deliver a culture of togetherness and teamwork

• Leaving our customers with a memorable experience worth coming back for

• Helping prepare the store, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

Disclaimers:

*Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph

*Please note this role internally is known as Customer Service Assistant

*Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.