Team Leader – Customer Experience & Growth

Moto Way; Winchester; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading motorway service provider in Winchester is looking for a Supervisor to lead teams in delivering exceptional customer service. This role involves managing team performance, maximizing sales, and providing a positive experience for customers. Ideal candidates will have previous supervisory experience, strong communication skills, and a passion for customer care. Flexible working arrangements are available, making it a great opportunity for those looking to advance their career in management.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits including pension and sick pay

Development opportunities with funded qualifications

Qualifications

• Previous experience in a supervisory role highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative and make reasoned decisions.

Responsibilities

• Lead teams to achieve excellent brand standards and customer service.
• Maximize profit by driving sales and controlling costs.
• Process stock counts and orders.
• Set targets with the Store Manager for team achievement.
• Coach Team Members and identify training needs.
• Respond to customer feedback timely and appropriately.
• Support food preparation and refreshments.

Skills

Leading or supervising a team

Customer experience delivery

Communication skills

Decision-making under pressure

Job description

A leading motorway service provider in Winchester is looking for a Supervisor to lead teams in delivering exceptional customer service. This role involves managing team performance, maximizing sales, and providing a positive experience for customers. Ideal candidates will have previous supervisory experience, strong communication skills, and a passion for customer care. Flexible working arrangements are available, making it a great opportunity for those looking to advance their career in management.