Support Analyst

RSM UK Group LLP; Crewe; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A consulting firm is looking for an experienced Support Analyst to join their team in Crewe. This role involves logging and processing support cases, investigating technical issues, and providing high-quality service to clients. Candidates should have strong communication skills, IT literacy, and experience in business, finance, or accounting. The position offers hybrid working, 25 days of holiday, and access to various health and wellbeing benefits. Apply to be part of a dynamic team focused on client success.

Benefits

25 days holiday

Access to a suite of 300+ courses

Financial tools and electric car scheme

Qualifications

• Ability to work effectively and prioritise to meet deadlines.
• Excellent attention to detail.
• Experience in diagnosing and solving technical issues.

Responsibilities

• Log and process support cases.
• Investigate, diagnose, and solve issues.
• Escalate and liaise with professional services staff.

Skills

IT literate

Strong communication skills

Problem-solving and investigative skills

Education

Business, finance or accounting experience

Job description

We are searching for an experienced Support Analyst.

Make an Impact at RSM UK

At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it’s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data‑driven insights, value‑added assurance, and high‑quality execution to empower our clients in building sustainable, future‑fit businesses.

It’s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital‑first approach, strengthening our global presence, and building strong client relationships.

Key Responsibilities

Do you have experience supporting clients by investigating, diagnosing, and solving technical issues? Our support team is currently looking for a Support Analyst to be based in our Crewe office. Your role will involve logging and processing support cases, responding to incoming enquiries, and ensuring clients receive a high‑quality service.

As part of a team of experienced Support Analysts and professional services staff, you will have the opportunity to gain exposure to systems development, support and processes, as well as working to specifications and deadlines whilst interacting with clients. You’ll need excellent communication skills, as you will be talking to clients and key business users to determine the nature of any technical issues.

• Take the lead on the review of more complex and specialised areas
• Log and process support cases
• Respond to incoming enquiries
• Investigate, diagnose, and solve issues and requests for service
• Talk to clients / key business users to determine the nature of any problems they encounter
• Escalate & liaise with our wider professional services staff
• Ensure clients are kept up to date with their cases via telephone and email

Qualifications

We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate:

• IT literate
• Strong communication skills
• Business, finance or accounting experience
• Excellent attention to detail
• Problem‑solving and investigative skills
• Work effectively and prioritise to meet deadlines
• Ability to identify improvements

Benefits

• Hybrid and flexible working – travel to the Crewe office will be required weekly
• 25 days holiday (with the option of purchasing additional days)
• Lifestyle, health and wellbeing benefits including financial tools, electric car scheme and access to a virtual GP
• Access to a suite of 300+ courses on demand developed by our in‑house Talent Development team

Application

Could not find a suitable vacancy? Please submit your CV here.

Location: Crewe, UK

Employment type: Permanent