Supplier Support Advisor: Onboarding & Outbound Calls

Hellios Information Limited; Cumnor; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A supplier information company in the United Kingdom seeks a Customer Support Advisor to deliver excellent service in their Supplier Support team. Key responsibilities include making 40-50 outbound calls per day to assist suppliers, providing first line support for inquiries, and maintaining detailed records. The ideal candidate must have customer service experience, strong organizational skills, and proficiency in Excel. This role offers a competitive salary, blended working, and various employee benefits.

Benefits

Blended working

Performance related bonus scheme

25 days holiday per annum

Contributory pension scheme

Paid compassionate leave

Free car parking

Refer a Friend scheme

Varied programme of social events

Qualifications

• Previous experience in a customer service environment.
• Ability to adapt to the needs of a growing business.
• Proven track record of working to deadlines and targets.

Responsibilities

• Provide excellent customer service in the Supplier Support team.
• Make 40-50 outbound calls per day to supplier customers.
• Accurately log and maintain records on the CRM system.
• Provide first line support for various customer enquiries.
• Work together as part of the Operations team to achieve KPIs.

Skills

Customer service experience

Data management skills

Process improvement

Attention to detail

Organizational skills

Intermediate to Advanced Excel

MS Office applications

Confident telephone manner

Interpersonal skills

Flexibility

Job description

A supplier information company in the United Kingdom seeks a Customer Support Advisor to deliver excellent service in their Supplier Support team. Key responsibilities include making 40-50 outbound calls per day to assist suppliers, providing first line support for inquiries, and maintaining detailed records. The ideal candidate must have customer service experience, strong organizational skills, and proficiency in Excel. This role offers a competitive salary, blended working, and various employee benefits.