Supervisor (Part Time) - Manchester Arndale Accessorize

Monsoon; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known retail brand in Manchester is seeking a Supervisor who will lead a team to deliver exceptional customer service. The role requires proven supervisory experience and a passion for enhancing customer experiences. You will support management in implementing procedures, drive team performance, and ensure effective communication. Benefits include a competitive salary, bonus scheme, and generous staff discount. Join a diverse and inclusive environment focused on individual contributions and personal growth.

Benefits

Competitive salary

Exciting bonus scheme

Staff uniform allowance

Generous staff discount

Additional holiday for birthday

Qualifications

• Proven experience leading a customer-oriented team.
• Demonstrated ownership and responsibility in previous roles.
• Ability to communicate openly with team members.

Responsibilities

• Lead by example in delivering exceptional customer service.
• Manage and develop the team to exceed performance expectations.
• Assist in implementing company policies and procedures.
• Ensure visual merchandising guidelines are followed.

Skills

Experience of supervising a team

Excellent customer service

Planning and organisational skills

Effective communication

Passion and resilience

Job description

In this role you will

• Lead by example delivering great customer service, product knowledge and be a brand ambassador, ensuring this is a store of choice to all our customers.
• Drive store performance through managing and developing your team, ensuring they are motivated, knowledgeable, and exceeding expectations to deliver an exceptional customer experience.
• Support the Management team with the implementation of company procedures and policies.
• Ensure excellent customer service is delivered at all times.
• Support the Management team to ensure visual merchandising/window guidelines are communicated and implemented commercially for your store.
• Be flexible to be able to work variable days and hours across the week.

What we are looking for in our supervisors

• Experience of supervising a team.
• Proven examples of delivering excellence in customer service
• An individual who demonstrates, passion, drive, resilience and a can-do approach.
• Confident to take ownership with a sense of responsibility.
• Communicates openly and effectively
• Good planning and organisational skills

Joining us your benefits would include

• A competitive salary
• Exciting bonus scheme
• We offer a Staff Uniform Allowance to our teams in store so they can have fun wearing our clothes and accessories
• A generous staff discount across Accessorize, Monsoon and Monsoon Childrenswear which can be used in our stores and online
• An additional day’s holiday to celebrate your birthday

If this all sounds great and this could be the role for you, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.