Student Support Specialist — Hybrid, Free Courses

BPP Education Group; Greater London; On-site; GBP 29,000; Full time

Job summary

An educational institution in London is hiring a Student Support Officer to enhance learner experiences. You will provide crucial support to students by answering queries and ensuring their educational needs are met. This role requires customer service experience, excellent communication skills, and the ability to handle multiple tasks calmly under pressure. Join a growing team that values personal development and offers opportunities like free courses alongside a competitive salary and robust benefits package.

Benefits

Free courses

30 days annual leave

Private healthcare

Pension plan

Qualifications

• Proven track record in a contact center environment.
• Ability to communicate effectively and professionally.
• Capacity to multitask and work under pressure.

Responsibilities

• Respond to student queries via phone, email or face-to-face.
• Provide high-quality service and take accountability for queries.
• Maintain student data and systems as required.

Skills

Customer service experience

Communication skills

Teamwork

Organizational skills

Attention to detail

Job description

An educational institution in London is hiring a Student Support Officer to enhance learner experiences. You will provide crucial support to students by answering queries and ensuring their educational needs are met. This role requires customer service experience, excellent communication skills, and the ability to handle multiple tasks calmly under pressure. Join a growing team that values personal development and offers opportunities like free courses alongside a competitive salary and robust benefits package.