Student Services Coordinator

EF Education First Gruppe; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading international education provider in Brighton is looking for a Student Services Coordinator. In this role, you will ensure smooth administration of the Student Services department, offering excellent customer service and addressing student needs. Responsibilities include managing student attendance, coordinating transfers, and supporting positive student experiences. Successful candidates should be motivated, organized, and able to handle various challenges effectively. This position offers a dynamic work environment with international exposure.

Benefits

Warm and friendly work environment

Career enhancement opportunities

Creative ownership of ideas

Qualifications

• Must be legally able to work in the UK.
• All offers are subject to a clear enhanced DBS check and two references.
• Ability to remain calm and positive under pressure.

Responsibilities

• Provide outstanding customer service and administration for the school.
• Support students in their daily life and ensure a positive experience.
• Maintain relationships with sales colleagues and process bookings.
• Assist with student evaluations and liaise with various departments.

Skills

Highly motivated

Positive attitude

IT proficiency

Organisational skills

Problem-solving

Job description

EF Brighton International Language Campus is looking for an organized and customer-focused individual to join our team as a Student Services Coordinator.

In this role, you’ll assist with the smooth running of the Student Services department, ensuring excellent customer service and satisfaction. You’ll help create a supportive and vibrant environment for international students, all while developing valuable skills in communication and operations.

Core hours – 08:30 – 17:30 (academic intake days 08:00 start)

January/February 2026 start date

Salary confirmed at job offer

If you’re proactive, personable, and eager to gain experience within international business, we encourage you to apply.

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

• To provide outstanding customer service and smooth administration of the school
• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• To maintain excellent relationships with sales colleagues, giving prompt, consistent service
• Processes incoming bookings, modifications
• To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
• To help create an inclusive community within the school
• Reports to Student Services Manager
• Responsible for student attendance, monitoring and recording daily registers, following up with non-attending students
• Participates in student intakes, including preparing welcome bags and producing student identification badges
• Arranges arrival and departure transfers and liaises with airport reps and taxi companies
• Deals with general daily student enquiries
• Assists with under 18s meetings and events
• Assists in the analysis of student evaluations, and ensuring negative comments are followed up
• Assists with the evaluation follow ups as and when required, timetabling low scoring students into follow up chats, ensuring any issues highlighted are properly resolved by the relevant department
• Assists with direct sales enquiries showing prospective students around the school, providing quotations and ensuring enquiries are followed up
• Shares emergency phone duty on rota basis
• Provides support to the Student Services team regarding student attendance; monitoring and recording daily registers, following up with non-attending students
• Assist with student satisfaction follow ups as and when required
• Assists with student initiatives and the implementation and delivery of school community events
• Assists with welcoming events, sales trips, the delivery of equipment and mail
• Ensures reception area is kept clean, tidy & professional looking at all times

Requirements

• Highly motivated, energetic, positive
• Confident with IT
• Enjoys working in a busy & varied service environment
• Highly organised with attention to detail
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Flexible attitude to work and creative problem solver
• All offers are subject to a clear enhanced DBS checkand two references
• Legally able to work in the UK at commencement of employment

Why you will love working with EF

• Warm and friendly work environment
• Work in a truly international environment
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

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