Student Progression Advisor

University of Newcastle; Newcastle upon Tyne; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

Be challenged and imagine with us

As Student Progression Advisor you will play a key role in supporting the seamless administration of academic programs and contributing to an excellent student experience.

Working within a shared services environment, you’ll help manage program-related processes and provide clear, accurate guidance across the student lifecycle.

In this role you will:

• Coordinate program-level administrative activities, ensuring smooth operations from enrolment through to graduation.
• Provide informed guidance to students and academic staff on enrolments, credit, program requirements, and progression matters.
• Manage student cohorts and maintain thorough, accurate case records that reflect high standards of service and consistency.
• Support the resolution of student enquiries, collaborating with colleagues to deliver timely and effective outcomes.

These continuing positions are full time and will be located at the Callaghan Campus, with a possibility of 1 role based at NUspace (Awabakal land).

How will you inspire us?

You will have:

• Transferrable experience to support student administration processes, including enrolment and progression.
• Strong problem-solving skills ideally with a track record of managing enquiries and applying complex procedures accurately.
• The ability to build productive relationships, work collaboratively, and contribute positively to a cohesive team environment.

What we offer

The remuneration for this position is Higher Education Worker Level 6+ 17% superannuation and is commensurate with skills and experience.

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• 17% super and salary packaging.
• Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
• Discounts on private health insurance, gym memberships, software, travel and more.
• A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Your next steps

Important information before you apply:

• If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
• Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

• Your resume.
• A cover letter outlining your motivation to apply for this opportunity.
• A statement addressing the Essential Criteria listed below (these may differ slightly from the Position Description, please only respond to the below in your application).

1. Demonstrated commitment to providing quality customer service and ability to manage pressure in a fast-paced, customer service environment.
2. Excellent oral and written communication skills, with the ability to use tact and diplomacy, to a diverse audience.
3. Outstanding organisational skills with a proven ability to multi-task, prioritise and meet deadlines whilst working both autonomously and collaboratively in a shared service model.
4. Commitment to building relationships with internal stakeholders, engaging with feedback and new ideas while contributing to a strong sense of collegiality within and across teams.
5. High level computer literacy skills and demonstrated ability to learn and work with new systems. Experience using a student management system would be desirable.

Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to [e-mail].

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Our assessment process

Typically candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

Interview (an ‘in person’ interview will be conducted as part of the process)

Referee checks

Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance – it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

Contact Us

For specific position enquiries, please contact Josh Seymour, Senior Manager Student Progression on [phone] or via email at [e-mail]

Having technical difficulties? Please reach out to us: [e-mail]. Please note, we do not accept email applications.

Closing date:Sunday 22 February 2026 at 11.59pm AEDT

We are excited to beLooking Aheadwith you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.