Strategic IT Service Manager - Hybrid (Defence)

We Served; Rosyth; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading defense and engineering company in Rosyth is seeking an experienced IT Service Manager to ensure seamless delivery of IT services. The role involves managing customer relationships, supporting service transitions, and ensuring compliance with industry standards. Candidates should have experience in operational IT delivery and project management certifications. This opportunity offers hybrid working arrangements and various employee benefits, making it an attractive position for professionals looking to contribute to national security.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Access to a Digital GP and health consultations

Employee share scheme

10-days special paid leave for reservists

Flexible working options

Qualifications

• Experience managing operational IT delivery teams or issues.
• Strong understanding of IT and its relationship to business operations.
• Ability to write and present reports for senior stakeholders.
• Experience with IT budgets and/or commercial negotiations is beneficial.

Responsibilities

• Manage customer relationships through regular executive communication.
• Support service transition activities and ensure expectations are met.
• Collaborate with the Business Engagement Team for proposals.
• Drive adoption of new services and support business change initiatives.
• Ensure compliance with sector-wide standards and manage exceptions.

Skills

Operational IT delivery management

Understanding of IT and business operations

Report writing and presentation skills

Education

PRINCE2 or equivalent Project Management qualification

ITIL Foundation or Practitioner certification

Job description

A leading defense and engineering company in Rosyth is seeking an experienced IT Service Manager to ensure seamless delivery of IT services. The role involves managing customer relationships, supporting service transitions, and ensuring compliance with industry standards. Candidates should have experience in operational IT delivery and project management certifications. This opportunity offers hybrid working arrangements and various employee benefits, making it an attractive position for professionals looking to contribute to national security.