Strategic Enterprise CSM — Payments & Growth

The Financial Stack Organization; Greater London; Hybrid; GBP 75,000 - 149,000; Full time

Job summary

A leading fintech company in Greater London is seeking a Customer Success Manager to oversee and enhance the post-sales lifecycle for enterprise clients. This role involves managing customer accounts, delivering insights to optimize their experience, and collaborating with sales and technical teams to drive business growth. The ideal candidate will have over 4 years of experience in client-facing roles, exceptional analytical and organizational skills, and a proven ability to influence key stakeholders. The position offers competitive compensation and opportunities for professional growth.

Benefits

Equity options

Health benefits

Wellness stipends

Company bonus opportunities

Qualifications

• 4+ years of experience in client-facing roles managing enterprise relationships.
• Proven ability to lead technical discussions and drive user engagement.
• Excellent organizational and time management skills.

Responsibilities

• Manage a book of enterprise customers for account health and growth.
• Act as a trusted advisor to customers, delivering insights and support.
• Collaborate with sales and technical teams to enhance customer experience.

Skills

Analytical skills

Organizational skills

Presentation skills

Client-facing role experience

Job description

A leading fintech company in Greater London is seeking a Customer Success Manager to oversee and enhance the post-sales lifecycle for enterprise clients. This role involves managing customer accounts, delivering insights to optimize their experience, and collaborating with sales and technical teams to drive business growth. The ideal candidate will have over 4 years of experience in client-facing roles, exceptional analytical and organizational skills, and a proven ability to influence key stakeholders. The position offers competitive compensation and opportunities for professional growth.