Strategic Accounts Lead | Learning Tech, Remote‑Friendly

Thrive Learning Limited; City of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading learning technology firm in London is looking for an experienced Account Director to enhance customer relationships and drive growth. The role entails managing key accounts, collaborating with cross-functional teams, and focusing on customer satisfaction. The ideal candidate should have at least 5 years of experience in account management within the learning technology sector, along with a customer-centric mindset and strong communication skills. This position offers a flexible working schedule and a range of benefits.

Benefits

Unlimited Holiday to support work-life balance

Thrivedays—a reduced workday every Friday

Flexible Working Hours within core hours

Birthday & Christmas Off

Health Cash Back Plan

Employee Assistance Program

Financial support program

Salary Sacrifice Pension Scheme

Death in Service benefit

Green Car Scheme

Cycle to Work Scheme

Perks at Work—employee discounts

Qualifications

• Proven experience in account management, specifically at least 5 years in the learning technology industry.
• Success in balancing revenue and retention targets.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Build and expand relationships with key stakeholders within customer organizations.
• Identify upsell and cross-sell opportunities within accounts.
• Collaborate with teams to develop organic growth strategies.

Skills

Account management experience

Customer-centric approach

Effective communication

Problem-solving skills

Agility and adaptability

Job description

A leading learning technology firm in London is looking for an experienced Account Director to enhance customer relationships and drive growth. The role entails managing key accounts, collaborating with cross-functional teams, and focusing on customer satisfaction. The ideal candidate should have at least 5 years of experience in account management within the learning technology sector, along with a customer-centric mindset and strong communication skills. This position offers a flexible working schedule and a range of benefits.