Store Operations Manager - Customer & Trading

Sainsbury's Supermarkets Ltd; Compton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain in the UK is seeking a Customer and Trading Manager for its Compton location. The role involves overseeing daily store operations, managing a dedicated team, and ensuring exceptional customer service. Candidates should have strong line management experience in a fast-paced environment, a demonstrated ability to meet KPIs, and skills in employee relations. The position offers competitive salary and a range of benefits, including discounts and development opportunities.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching up to 7.5%

Sainsbury’s share scheme

Wellbeing support services

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience in a fast-paced operational environment with line management responsibilities.
• Proven track record in customer service and coaching team members.
• Ability to manage performance issues and employee relations.

Responsibilities

• Oversee daily store operations and ensure smooth running.
• Manage a small team and ensure customer service is prioritized.
• Handle performance management and scheduling tasks.

Skills

Line management experience

Customer service excellence

KPI delivery

Operational leadership

Employee relations management

Job description

A leading supermarket chain in the UK is seeking a Customer and Trading Manager for its Compton location. The role involves overseeing daily store operations, managing a dedicated team, and ensuring exceptional customer service. Candidates should have strong line management experience in a fast-paced environment, a demonstrated ability to meet KPIs, and skills in employee relations. The position offers competitive salary and a range of benefits, including discounts and development opportunities.