Store Operations Leader – Customer & Trading

Sainsbury's Supermarkets Ltd; Hertford; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading supermarket chain in Hertford is looking for a Customer and Trading Manager to ensure smooth store operations. Responsibilities include managing daily tasks, leading a team, and maintaining high customer service standards. Applicants should have experience in a fast-paced environment, line management responsibilities, and a proven track record of meeting performance targets. An inclusive workplace culture is prioritized alongside competitive salary and benefits.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Share scheme

Well-being support

Colleague networks

Cycle to Work scheme

Special offers on various services

Qualifications

• Experience in a fast-paced operational environment with line management responsibilities.
• Track record of delivering excellent customer service and coaching teams.
• Ability to manage performance, capability, and employee relations.

Responsibilities

• Run the store's day-to-day operations, ensuring efficiency and safety.
• Manage team performance and conduct necessary disciplinary actions.
• Collaborate with other stores to maintain service standards.

Skills

Line-management experience

Customer service excellence

Performance coaching

Operational leadership

KPI management

Job description

A leading supermarket chain in Hertford is looking for a Customer and Trading Manager to ensure smooth store operations. Responsibilities include managing daily tasks, leading a team, and maintaining high customer service standards. Applicants should have experience in a fast-paced environment, line management responsibilities, and a proven track record of meeting performance targets. An inclusive workplace culture is prioritized alongside competitive salary and benefits.