Store Operations & Customer Trading Manager

Sainsbury's Supermarkets Ltd; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major UK supermarket chain is seeking a Customer and Trading Manager in Oxford. You will lead a dedicated team, ensuring efficient store operations and providing exceptional service. The ideal candidate has experience in line management and a proven track record of achieving KPIs. Responsibilities include managing staff performance, ensuring operational standards, and driving customer satisfaction. This role offers competitive salary, benefits including discounts, and development opportunities.

Benefits

Employee discount program

Annual bonus

Pension scheme

Wellbeing support

Generous holiday entitlement

Qualifications

• Proven experience in line management in fast-paced environments.
• Ability to coach and lead a customer-focused team.
• Demonstrated success in achieving KPIs.

Responsibilities

• Oversee daily store operations ensuring efficiency.
• Manage people performance and disciplinary processes.
• Deliver excellent customer service consistently.

Skills

Customer service

People management

Operational leadership

KPI delivery

Performance management

Job description

A major UK supermarket chain is seeking a Customer and Trading Manager in Oxford. You will lead a dedicated team, ensuring efficient store operations and providing exceptional service. The ideal candidate has experience in line management and a proven track record of achieving KPIs. Responsibilities include managing staff performance, ensuring operational standards, and driving customer satisfaction. This role offers competitive salary, benefits including discounts, and development opportunities.