Store Manager

Costa; SHREWSBURY; On-site; GBP 35,000; Full time

Job summary

A leading coffee brand in Shrewsbury is seeking a Store Manager to drive customer service excellence and lead a successful team. As a Store Manager, you will create a welcoming atmosphere for customers while managing sales and team recognition. Candidates should have strong leadership experience and a forward-thinking attitude, with a dedication to high standards. This role also offers compelling perks, including discounts and an incentive scheme.

Benefits

Access to Coca-Cola share scheme

50% discount on food and drinks

Pension matched up to 10%

Incentive scheme with bonuses

Qualifications

• Strong leader with experience managing and developing successful teams.
• Forward-thinker with a strategic vision.
• Dedicated brand ambassador maintaining high standards.

Responsibilities

• Drive customer service culture and meet customer needs.
• Create a welcoming environment for returning customers.
• Manage sales, profit, and team recognition effectively.
• Train and develop team members for optimal performance.

Skills

Leadership

Customer service

Team development

Ambition

Job description

Overview

Store Manager – Shrewsbury Darwin – 35,000 per annum – Permanent

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. And as a Store Manager, you can too.

Why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to 10%
• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Responsibilities

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards

Location

Unit 9, Upper Mall, Darwin Centre, Shrewsbury, Shropshire, SY1 1BN, UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”

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