Store Manager, Convenience & Customer Experience

Sainsbury's Supermarkets Ltd; Twickenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket retailer in Twickenham is seeking a Customer and Trading Manager to oversee daily store operations. As a key leader, you will manage performance, coach your team towards excellent customer service, and handle operational challenges. The ideal candidate has prior management experience and a proven track record of KPI achievement. This role includes various rewards such as a generous benefits package, a discount card, and an annual bonus scheme, fostering an inclusive workplace where every employee can thrive.

Benefits

10% discount after four weeks and 15% on weekends

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on various services

Qualifications

• Previous line-management experience in a fast-paced environment.
• Ability to deliver and coach on brilliant customer service.
• Strong operational leadership skills.
• Track record of KPIs and employee relations management.

Responsibilities

• Manage day-to-day store operations efficiently.
• Lead a team to ensure high customer service standards.
• Responsible for performance management and scheduling.
• Assist other stores when needed.

Skills

Customer service

Performance management

Operational leadership

Team motivation

KPI delivery

Job description

A leading supermarket retailer in Twickenham is seeking a Customer and Trading Manager to oversee daily store operations. As a key leader, you will manage performance, coach your team towards excellent customer service, and handle operational challenges. The ideal candidate has prior management experience and a proven track record of KPI achievement. This role includes various rewards such as a generous benefits package, a discount card, and an annual bonus scheme, fostering an inclusive workplace where every employee can thrive.