Store Colleague

JD Sports Fashion Plc; Greater London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading sports and fashion retailer is seeking an enthusiastic Sales Assistant to deliver exceptional shopping experiences. The candidate will provide outstanding customer service, drive sales, and maintain merchandising standards. This position offers numerous career development opportunities and an inclusive range of benefits, such as a company discount, health plans, and access to internal courses. Flexibility in working hours is required, including weekends and holidays.

Benefits

25% company discount on products

Exclusive offers through benefits platform

Access to counselling and health services

Health cash plans

Internal development courses

Apprenticeships and accredited qualifications

Discounted gym memberships

Opportunities to volunteer

Incremental holiday allowance

Qualifications

• Experience in customer service in a retail environment is beneficial.
• Ability to maintain high merchandising standards and manage sales transactions.
• Enthusiasm towards learning new skills and career development.

Responsibilities

• Provide exceptional customer service by greeting customers warmly.
• Drive and exceed sales targets using in-store devices.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately including cash handling.
• Support overall store operations and assist in other departments.

Skills

Positive attitude towards fast-paced retail

Confident interpersonal and communication skills

Flexibility to work various shifts

Job description

Role overview:

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilising in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organised according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organised and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPI’s:

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promotor Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

• A positive attitude towards a fast-paced, customer focused retail environment.
• An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
• Confident Interpersonal and communication skills who thrives in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance