Stephens Bakery - Admin Assistant - Full Time - Rosyth

Steakbridie; Rosyth; On-site; GBP 17,000 - 24,000; Full time

Job summary

A well-established bakery is looking for an Operations Support Assistant to provide essential support to their retail and production teams. The role involves data entry, customer service, and administrative tasks. Candidates should have strong organizational skills, attention to detail, and be quick to learn. The bakery offers a competitive pay package, free meals during shifts, staff discounts, and opportunities for career development. If you're organized and customer-focused, apply with your CV and cover letter.

Benefits

Free products during shifts

Holiday gifts

Staff referral scheme

20% staff discount

Free confidential counselling

Discounts at various retailers

29 days holiday

Career development opportunities

Qualifications

• Previous administration experience is preferred but attitude and reliability matter more.
• Ability to learn quickly regarding products and retail operations.
• Keen eye for detail and strong keyboard accuracy.

Responsibilities

• Support Convenience Store customers through data entry and order processing.
• Answer phone calls, providing solutions to enquiries.
• Prepare daily production reports for the Bakery.
• Carry out general administrative duties.

Skills

Strong administrative and organisational skills

Excellent numeracy and accuracy skills

Good computer skills

Strong self-motivation

Tools

Word

Excel

Outlook

Job description

Job Title: Operations Support Assistant
Location: Offices, Stephens Bakery, Primrose Lane, Rosyth, KY11 2RN
Hours: Full-time – 36.5 hours, Mon 08:30–17:00, Tues–Fri 08:30–16:45
Pay: From £17,708 to £24,000 (depending on age)

About the Role

Our Operations Support team plays a vital role in keeping everything running smoothly across the business – we’re the glue between our bakery and our customers! From supporting our retail shops and franchise partners to assisting our production and delivery teams, this role is all about providing efficient, friendly, reliable and consistent support every day.

Key Responsibilities

• Support a selection of our Convenience Store customers through accurate data entry and order processing using our internal ordering system
• Answer phone calls from both internal teams and external customers, providing solutions to business and customer enquiries
• Prepare and organise daily production reports for the Bakery
• Carry out general administrative duties such as filing, laminating, and printing

What We’re Looking For

Previous administration experience is ideally sought - but what we really value is your attitude and reliability. Full training will be provided.

• Quick to learn – our products; retail operations; processes
• Strong administrative and organisational skills, ideally with previous admin experience
• Excellent numeracy and accuracy skills, with a keen eye for detail
• Good computer skills, including Word, Excel, and Outlook, with strong keyboard accuracy
• A positive, approachable, and friendly demeanour with a professional telephone manner and excellent communication skills
• A team player who enjoys supporting others, but also capable of working independently with strong self‑motivation

What We Offer

• Competitive pay and benefits package:
• We offer free products to our employees on shift – lunch is on us!
• Gifts at special moments (Christmas, Length of Service, Weddings)
• Our staff referral scheme offers the potential to earn £150 each!
• Staff discount – you’ll get 20% off our products across all of our shops
• Free Confidential Counselling for mental health, money, legal or work matters
• Discounts at over 1,000 high‑street and online retailers such as Asda, Aldi, cinemas, holidays, etc.
• 29 days holiday each year
• Career Development – We’re passionate about helping our people grow. That’s why we prioritise offering new opportunities to our existing team, supporting everyone to become the best version of themselves

Why Join Stephens Bakery?

At Stephens Bakery, we’re not just baking – we’re baking history. As a proud 4th generation family business with over 150 years of heritage, we combine the best of traditional craft with a bold, modern vision for the future. We’re known for pushing boundaries. From launching the first‑ever bakery Jiffy Van and standalone bakery drive‑thru, to pioneering partnerships with Coop, Scotmid, Morrisons, and independent retailers, innovation is at the heart of everything we do.

How to Apply

If you’re organised, customer‑focused, and looking to join a well‑established bakery business, we’d love to hear from you. Please send your CV and a short cover letter to [e-mail]