Specialist - Operations Development

The Boots Company PLC; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company is seeking a Project Specialist to join its Nottingham office. In this role, you will support the discovery phase of a significant EPOS software replacement project. You'll be responsible for refining requirements and enhancing the colleague experience through process improvements. Ideal candidates will have strong relational skills and a solid understanding of retail operations. The position offers a permanent, full-time contract with comprehensive benefits, making it a great opportunity for enthusiastic professionals looking for growth.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

24/7 counselling through Employee Assistance Programme

Qualifications

• Strong understanding of managing and operating different formats of Boots stores.
• Able to build productive relationships with a wide range of internal teams.
• Enthusiastic about seeking new opportunities and solving problems.
• Strong written and verbal communication skills with presentation confidence.
• Good knowledge of Microsoft Office, including Outlook, Teams, Word, PowerPoint, and Excel.

Responsibilities

• Support the Subject Matter Expert(s) in defining new retail processes.
• Collaborate cross-functionally to deliver simplification opportunities.
• Execute readiness and communication plans for implementation.
• Provide status updates to project sponsors.

Skills

Strong understanding of managing Boots store formats

Ability to build relationships

Enthusiastic and problem-solving mindset

Strong written and verbal communication skills

Good knowledge of Microsoft Office

Job description

Contract: Permanent, Full-Time

Location: Nottingham Support Office

Salary: Lv 6

Closing date: 09/01/26

Welcome to the Boots Operations Development team – an exciting team at the heart of Boots UK's Central Operations Function. Our aim is to ensure that what we do is simpler for stores, better for customers and more value for Boots. We're focusing on efficient processes and smart technology investments to make our team members' jobs easier and drive improved KPIs across the whole of the Retail Operation.

About the role

As a Project Specialist you will be integral to the discovery phase of our exciting EPOS (Till software) replacement programme (Griffin). You will support the Project team in building the initial scoping and requirements for this transformational programme and play a key role in enabling the organisation to move to the next stage of the project.

Key responsibilities

• Supporting the Subject Matter Expert(s) define new retail processes, helping to define and refine build requirements and driving an improved colleague experience across all aspects of the programme.
• Support the BAU team to work cross functionally with internal stakeholders to deliver a plan of simplification opportunities and process enhancements.
• Support and execute a readiness and communication plan to support the implementation of the changes with field and store teams.
• Support the project delivery, planning and tracking documentation and provide status updates to the project sponsors.

What you'll need to have

• A strong understanding of managing and operating different formats of Boots stores and a strong knowledge of store operational processes.
• Able to build relationships and work productively with a wide range of internal teams, confident in engaging, influencing, and delivering results together.
• Enthusiastic and excited to seek out new opportunities, power through problems and deliver the very best solutions for store teams.
• Strong written and verbal communication skills and confidence in presenting to all work levels.
• Good working knowledge of Microsoft Office to include Outlook, Teams, Word, PowerPoint and Excel.

It would be great if you also have

• Project Management or Continuous Improvement methodology experience.
• Process Mapping experience.
• Boots Store experience.
• User acceptance testing experience.

Our benefits

• Boots Retirement Savings Plan.
• Discretionary annual bonus.
• Generous employee discounts.
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.