Specialist, Conflicts Management (New Business Intake)

Baker & McKenzie Rechtsanwaltsgesellschaft mbH; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading international law firm in Belfast seeks a Specialist in Conflicts Management to ensure excellence in service delivery for conflict requests. The candidate will be responsible for managing the Conflicts Management Request queue, collaborating across teams, and training new staff. The ideal candidate must hold a related degree and have proven experience in a legal environment, demonstrating exceptional problem-solving and communication skills. This role offers competitive benefits and a collaborative work environment.

Benefits

Comprehensive private health cover

Income protection

Life assurance

Employee assistance plan

Qualifications

• Previous conflicts of interest experience in a legal or professional services environment.
• Exceptional problem-solving and critical thinking skills.
• Excellent organizational and administrative skills.

Responsibilities

• Act as a Subject Matter Expert for conflicts management.
• Manage Conflicts Management Request queue and monitor SLAs.
• Lead training and upskilling of new team members.

Skills

Problem-solving

Critical thinking

Analytical skills

Time management

Organizational skills

Multi-tasking

Relationship building

Communication

Strategic thinking

Education

Bachelor's or Master's Degree in a related discipline

Job description

Specialist, Conflicts Management (New Business Intake)

Business Services | Belfast

Description

The Specialist, Conflicts Management (New Business Intake) will be the subject matter expert for a team providing the Conflicts Management Service to In-Market personnel, including Partners and office staff, identify and analyze possible conflicts of interest for new business; monitor and manage the Conflict Management Request queue volumes, and ensure the Service Level Agreement (SLA) for Conflicts Management is maintained and exceptional service is provided. To assist in team performance, planning and management, employee morale, learning, and professional development.

Main responsibilities

• Act as a Subject Matter Expert, assist the team and management in responding to technical queries relating to the identification and analysis of conflicts of interest for new business purposes
• Conflicts Management Request queue management, including adherence to SLA, monitoring and reporting on Key Performance Indicators
• Collaborate and work closely with the Conflicts Management functional lead and other Conflict Management Team Leads and Specialists across the Centers to expand the service offering and deliver a positive and successful team
• Contribute to the development of a strategy to ensure high team morale and team building
• Lead pilot/testing teams for troubleshooting both tech upgrades and new conflict policies
• Delivering training and upskilling of new team members
• Perform QMS audits, identify trends and training needs of team members
• Work with NBI leadership and Risk Management, the Director of PRPC (Office of General Counsel), and other Firm stakeholders as required to meet and exceed business needs and expectations

Skills and experience

• A bachelor's or Master's Degree in a related discipline
• Previous conflicts of interest experience in a legal or professional services environment
• Exceptional problem-solving, critical thinking, and analytical skills
• Excellent time management, organizational, and administrative skills
• Proven ability to multi-task and work well under pressure, prioritize workloads, and meet tight deadlines
• Highly self-motivated and proactive approach
• Able to work well with others and to build strong relationships with multiple stakeholders quickly via telephone and videoconference
• An outstanding and confident communicator who can deal confidently, tactfully, and appropriately with people at all levels of the organization
• Highly credible and persuasive
• Comfortable working within a large and complex, matrixed environment with multiple stakeholders and interest groups
• A self-starter who can get things done without the need for detailed direction
• Must be able to think strategically, but also willing and able to roll his/her sleeves up and do whatever is needed to achieve key business objectives, diving into detail where necessary
• Total commitment to excellence and the provision of first-class support
• Willing to go the extra mile to provide outstanding client/stakeholder service

About us

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world‑class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Additional Information

Working at Baker McKenzie Belfast Center:
Baker McKenzie is the world’s leading law firm with offices all over the world. Our Belfast Center is home to over 400 colleagues in both legal and professional services. We offer one of the best workplace benefits packages in the industry, featuring comprehensive private health cover, income protection, life assurance, and a comprehensive employee assistance plan. These and a host of other benefits make us one of the most desirable companies to work for in Belfast.

Equal Opportunity Employer

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people – regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age – to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.