Software Support Engineer

KION Group; Banbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global technology leader based in Banbury is seeking a Software Support Engineer to join their dedicated support team. The successful candidate will provide 2nd level support, document service cases, and collaborate on software projects. Candidates should have a strong customer service orientation and experience in software/IT support. This role offers a full-time position with opportunities to travel for project requirements. A commitment to service excellence and an analytical approach are essential for success.

Qualifications

• Experience in a software/IT support role.
• High level of service and customer orientation.
• Willingness to travel for project needs.

Responsibilities

• Provide 2nd level support to customers.
• Document incoming service cases and solutions.
• Collaborate on software projects and support.

Skills

24/7 on-call support

Customer service orientation

Analytical skills

Software affinity

Logistics IT knowledge

Job description

Software Support Engineer page is loaded## Software Support Engineerlocations: Banbury, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-0070605Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation. As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. For this position, we’re seeking those with experience working in a similar software/IT support role with the ability to support the team with the on-call requirements. As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.# **We offer:****About Dematic:** Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.**Learn more here about Dematic's Software -**# **Tasks and Qualifications:****Key Responsibilities:*** Assumption of on-call duties in an international environment.* Service delivery manager for new and long-term existing customers.* Carrying out software support incl. documentation of incoming .service cases including a description of solutions.* Project collaboration in software projects (CS, MU, PS, IS).* International project commissioning and after-go-live support.* Service support for existing customers (WCS, MFC).**Qualifications & Experience:*** Experience with 24/7 on-call 2nd-level support* High level of service and customer orientation* Solution-oriented and analytical approach* Software affinity and experience in handling Software Applications* Knowledge of the automation environment/warehouse management systems* Knowledge of the logistics IT environment* Willingness to travelD*ematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*