Social Care Enquiry Lead — Team Leadership & Safeguarding

Connected Local Government; Sandwell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local governmental organization in Sandwell seeks a committed Social Care Co-ordinator for a 12-month fixed-term position within the Enquiry team. This role is crucial for enhancing customer experience and promoting wellbeing in the community. Responsibilities include managing the team’s daily operations, responding to urgent inquiries, and ensuring quality service delivery. An NVQ Level 3 qualification or equivalent is required. The ideal candidate will embody the organization's values of ambition, accountability, teamwork, customer focus, and inclusiveness.

Responsibilities

• Lead the day-to-day management of the team, ensuring high standards of practice.
• Respond promptly to urgent enquiries, including safeguarding alerts.
• Carry out specific duties as directed by the line manager.
• Work collaboratively with the Team Manager for smooth operations.
• Promote effective partnership working and service integration.
• Provide supervision and support to team members.

Education

NVQ Level 3 qualification or equivalent

Job description

A local governmental organization in Sandwell seeks a committed Social Care Co-ordinator for a 12-month fixed-term position within the Enquiry team. This role is crucial for enhancing customer experience and promoting wellbeing in the community. Responsibilities include managing the team’s daily operations, responding to urgent inquiries, and ensuring quality service delivery. An NVQ Level 3 qualification or equivalent is required. The ideal candidate will embody the organization's values of ambition, accountability, teamwork, customer focus, and inclusiveness.