Slots Operations Leader: Elevate Service & Revenue

Rank Group; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading gaming and entertainment group in Leicester is seeking a Slots Manager to lead the Slots department, ensuring exceptional customer experience and financial targets are met. You'll oversee operations, deliver excellent service, and develop a competent team. Candidates should have management service experience, strong leadership skills, and a focus on customer satisfaction. This role requires flexibility to work in a 24/7 environment.

Benefits

Competitive salary

Team competitions and bonuses

Support for career growth

Inclusive workplace culture

Qualifications

• To hold a current PFL License (not necessary).
• Management service experience.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• An analytical and commercially focused mindset.
• High attention to detail and commitment to operational standards.

Responsibilities

• Oversee daily operations of the slots area.
• Deliver excellent customer service and handle feedback.
• Recruit, train, and develop teams.
• Monitor and analyze slot machine performance.
• Plan and execute promotional activities.

Skills

Strong leadership and people management skills

Excellent communication and customer service abilities

Analytical mindset

Attention to detail

Education

Management service experience

Tools

PFL License (not necessary)

Job description

A leading gaming and entertainment group in Leicester is seeking a Slots Manager to lead the Slots department, ensuring exceptional customer experience and financial targets are met. You'll oversee operations, deliver excellent service, and develop a competent team. Candidates should have management service experience, strong leadership skills, and a focus on customer satisfaction. This role requires flexibility to work in a 24/7 environment.