Site Specialist based in Holmes chapel

Thermo Fisher Scientific Inc.; Basingstoke; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading scientific support services provider in Basingstoke is hiring a Site Specialist. The position involves managing stockroom operations, providing excellent customer service, and maintaining performance goals. Ideal candidates will have experience in stock control and strong communication skills. The company offers competitive pay, bonuses, and a variety of employee benefits in a dynamic work environment.

Benefits

Competitive remuneration

Annual incentive plan bonus

Healthcare

Range of employee benefits

Qualifications

• Proven experience in stock control and warehousing.
• Strong desire to serve customers with excellent interpersonal skills.
• Flexibility to work beyond normal business hours.

Responsibilities

• Perform on-site program replenishments and disbursements.
• Conduct customer service activities like order entry and problem resolution.
• Follow well-defined procedures outlined by Best Practices.

Skills

Stock control and warehousing

Customer service skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse

Job Description

Join Our Team as a Site Specialist!

Location Holmes Chapel client site

As a Site Specialist at Thermo Fisher Scientific, you will be part of a dynamic team that supports the Customer Channels Group within our Managed Services division. This role is passionate about providing scientific support services, ensuring flawless execution in stockroom management, order handling, and laboratory support. This is an outstanding chance to create a significant impact by improving supply chain and research operations efficiency.

What’s in it for you?

• Self-management and motivation with a pre-established schedule and clear performance goals.
• Interaction with diverse customers, improving your cultural and professional experience.
• A variety of tasks that include physical work, administrative duties, and project management.

What will you do?

• Perform on-site program replenishments and disbursements, including receiving, put-away, stock rotation, cycle counts, and detailed replenishment.
• Conduct customer service activities such as order entry, expediting, customer service call resolution, return goods authorization, processing backorders, vendor and customer interaction, and problem resolution.
• Deliver direct shipment orders to end users and perform deliveries as needed.
• Follow well-defined procedures as outlined by Best Practices, SOPs, and work instructions, taking direction from Supervisors and Team Leads.
• Represent Thermo Fisher Scientific professionally and positively at all customer locations.
• Perform other duties as assigned by management.

Keys to Success:

Experience:

• Proven experience in stock control and warehousing.

Knowledge, Skills, Abilities:

• Ability to work based on defined performance goals.
• Dedication to maintaining Thermo Fisher Scientific’s Four-I Values: Integrity, Intensity, Innovation, and Involvement.
• Strong desire to serve the customer with excellent interpersonal skills to interact with various levels of personnel at customer sites.
• Outstanding communication skills and a customer-focused attitude to deliver outstanding service.
• Proficiency in using a computer and intermediate skills in Microsoft Office.
• Flexibility to work beyond normal business hours and perform overtime as required.

Physical Requirements / Work Environment:

• Work primarily at customer locations, including office environments, shipping/receiving docks, stock rooms, storage locations, and laboratory environments.
• Extensive walking may be required.
• Ability to use material handling equipment such as push carts and pallet jacks.
• Personal protective equipment may be required depending on the area of the building.
• Ability to lift, push, and pull 15kgs consistently; may be required to lift 20 kgs.

Benefits:

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides an innovative, forward-thinking environment with outstanding career and development prospects. Our exciting company culture stands for integrity, intensity, involvement, and innovation!