Site Reliability Engineer

bet365 Group; Stoke-on-Trent; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global gaming company in Stoke-on-Trent is seeking a Site Reliability Engineer to enhance system reliability and performance. In this role, you will implement solutions that improve observability, monitor system health, and collaborate with multiple teams. Ideal candidates will have a strong engineering background, experience with observability tools, and a passion for industry trends. This position offers a hybrid work model and various employee benefits including life assurance and eye care.

Benefits

Eye care

Flu Vaccinations

Life Assurance

Qualifications

• Excellent knowledge of Site Reliability Engineering principles.
• Prior experience in a large scale, 24/7 enterprise.
• Keen interest in industry trends, especially Platform Engineering.

Responsibilities

• Writing code to enhance system reliability and observability.
• Developing tools for effective system management.
• Participating in live incident resolution.

Skills

Site Reliability Engineering principles

Observability tools (Splunk, New Relic, Grafana)

Infrastructure as Code (Ansible, Terraform)

Shell scripting

Collaboration

Tools

Splunk

New Relic

Grafana

Pager Duty

Job description

As a Site Reliability Engineer, you will enhance system reliability, observability and performance through a strong engineering approach and assist with incident resolution and best practices.

Full-time

Closes 28/01/2026

You will have software engineering skills, focusing on system reliability and observability. You will monitor the health, performance and availability of critical systems, directly impacting operational efficiency.

Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices and develop features for maintainability. You will also help engineer tools and automation for effective service management.

Collaboration is key, working across multiple functions to integrate reliability and observability best practices into the software development life cycle. By supporting governance standards set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our systems meet user demands and enhance overall service performance.

This role is eligible for inclusion in the Company’s hybrid working from home policy.

Preferred Skills and Experience

Excellent knowledge of Site Reliability Engineering principles, including the creation and management of effective Service Level Indicators (SLI) and Service Level Objectives (SLO) for reliability and customer satisfaction.

Knowledge of contemporary observability tools, techniques and best practice including Splunk, New Relic, Grafana and Pager Duty.

Knowledge and experience of modern software development techniques and lifecycles.

Experience with Infrastructure as Code (IaC) automation and orchestration tools such as Ansible and Terraform.

Prior experience working in a large scale, 24/7 enterprise where system uptime and stability is of paramount importance to the Business.

Keen interest of industry trends, particularly Platform Engineering.

Proficiency in shell scripting for automation and system management tasks.

What you will be doing

Writing and contributing to code that enhances the reliability and observability of services, including telemetry, operational APIs and tooling.

Developing and maintaining tools that facilitate effective management of our systems, ensuring they are operationally efficient and resilient.

Working with automation and orchestration platforms to automate manual activity and reduce toil.

Building sophisticated dashboards using a range of telemetry data and dash boarding technologies like Grafana, Splunk and New Relic.

Maintaining and administering existing monitoring and analytic toolsets.

Mentoring colleagues in use of new technologies or practices.

Actively participating in live incident resolution and post-mortem analysis, providing effective remediation strategies to improve overall system health and prevent future issues.

Driving initiatives to enhance system reliability and observability, contributing to a culture of continuous improvement.

Collaborating with the central Site Reliability Engineering and Observability teams to establish and uphold standards for reliability and observability, assisting teams in adhering to these practices.

Working with IT Operations, providing and supporting the use of critical tooling to enable increasing levels of value to the Business.

Bonus

Eye care and Flu Vaccinations

Life Assurance

Life at bet365

We are a unique global operator with passion and drive to be the best in the industry. Our values form the foundation of culture and shape the unique way that we work. People are our superpower and we support you to be the best you can be.