Showroom Assistant

Farrow & Ball Ltd.; Bath; On-site; GBP 60,000 - 80,000; Part time

Job summary

A luxury British lifestyle brand is looking for a part-time Showroom Assistant in Bath. Responsibilities include engaging with customers, maintaining the showroom, and providing excellent service. Ideal candidates will have communication skills and a proven sales track record. Employees enjoy 25 days annual leave, staff discounts, and a pension scheme.

Benefits

25 days’ annual leave pro rata

Enhanced Maternity and Paternity pay

Generous staff discount on products

Health Cash Plan

Company Sick Pay

Group Pension Scheme

Qualifications

• Experience in a customer-facing role is desirable.
• Able to work in a high-paced environment.

Responsibilities

• Maintain showroom and stockroom standards.
• Engage with customers to recognize their needs.
• Provide high levels of customer service.
• Manage stock deliveries and shop floor replenishment.
• Process transactions accurately.

Skills

Exceptional communication skills

Proven sales and customer satisfaction record

Ability to multitask

IT literacy

Technical knowledge of paint and wallpaper

Job description

Base pay range

Farrow & Ball - Showroom Assistant, Bath (15 hours per week)

We are currently looking for an enthusiastic individual to join our Showroom team in Bath as a Showroom Assistant. We are offering this position on a part‑time basis. Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients. The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists. The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

What We Expect From You As a Showroom Assistant.

Key Responsibilities

• Maintaining the Farrow & Ball image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times.
• Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognise customer requirements.
• Ensuring that Farrow and Ball Customers are always extended the highest levels of customer service, serving Customer in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice on colour and suitability.
• Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
• Processing cash and credit transactions accurately, dealing with customer refunds.
• Assist or carry out other duties during periods of high workload, sickness, holidays and emergencies.

Key Attributes

• Exceptional communication skills.
• Proven sales and customer satisfaction record.
• Be able to work in a high paced environment.
• Ability to multitask.
• Be IT literate.
• Having technical knowledge of paint and wallpaper are desirable.

What You Can Expect From Us

• 25 days’ annual leave pro rata (increasing with length of service) plus bank holidays
• Annual salary reviews, based on individual performance
• Enhanced Maternity and Paternity pay
• Generous staff discount on F&B products
• Access to our retail discounts platform
• Employee Assistance Programme with 24/7 support
• Health Cash Plan
• Company Sick Pay
• Group Pension Scheme, matched by F&B
• Life Assurance
• Refer a Friend scheme
• Cycle to Work scheme
• Season Ticket Loans for travel

At Farrow & Ball, diversity, equity and inclusion (DE&I) is an integral part of who we are and how we do business. We believe diversity is the key to creativity. So, we’re committed to creating an environment where differences are valued, people are treated fairly and everyone is free to truly be themselves.

We welcome applications from everyone who wants to work with us, and particularly encourage people from diverse backgrounds to get in touch. We’re more than happy to offer reasonable adjustments or additional support during your application process, so simply let us know how we can help.

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