Shift & Floor Manager — Lead Customer Experience

Tim Hortons; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular coffee shop chain in Liverpool is looking for an energetic Shift Manager to lead a dynamic team in delivering excellent customer service. You will manage daily operations, inspire your team, and ensure customer satisfaction. Candidates should have restaurant management experience, strong leadership qualities, and thrive in a fast-paced environment. This role offers a competitive salary, benefits, and opportunities for career growth in a supportive workplace.

Benefits

Staff meals & discount

Career growth opportunities

Supportive working environment

Qualifications

• Previous restaurant management experience or strong assistant ready to step up.
• Hands-on, can-do attitude.
• Excellent communication and leadership skills.

Responsibilities

• Support in leading and inspiring an energetic team.
• Drive performance, quality, and customer satisfaction every shift.
• Manage stock, schedules, training, and operational tasks.

Skills

Leadership

Customer Service

Communication

Team Management

Job description

A popular coffee shop chain in Liverpool is looking for an energetic Shift Manager to lead a dynamic team in delivering excellent customer service. You will manage daily operations, inspire your team, and ensure customer satisfaction. Candidates should have restaurant management experience, strong leadership qualities, and thrive in a fast-paced environment. This role offers a competitive salary, benefits, and opportunities for career growth in a supportive workplace.